At a Glance
- Tasks: Provide first-line support for voice and network services, ensuring high-quality customer assistance.
- Company: Independent provider of voice, connectivity, mobile, and cloud services in the UK.
- Benefits: 25 days holiday, professional development, referral bonuses, and discounts at over 1,200 retailers.
- Other info: Dynamic work environment with opportunities for personal growth and additional holiday perks.
- Why this job: Kickstart your career in tech with hands-on experience in voice operations and customer support.
- Qualifications: Basic understanding of VoIP, strong communication skills, and a customer-focused approach.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000.00
Location: Nelson
Working Hours: Monday to Friday between the hours of 8am and 6pm (37.5 hours)
Role Overview: Join our company, an independent provider of voice, connectivity, mobile, and cloud services in the UK, as a Tier 1 Voice Operations Engineer. You will provide first‑line support across a wide range of voice, UC, and network services, handling initial diagnostics, service assurance and operational checks to ensure customers receive high‑quality support.
Key Responsibilities:
- Serve as the first point of contact for all voice‑related incidents and service requests.
- Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
- Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing and dial‑plan behaviour, plus remote site checks.
- Support cloud voice services by completing first‑line Operator Connect, Direct Routing and Microsoft Teams Voice assurance checks.
- Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity and performance symptoms.
- Manage service assurance and communication, ensuring accurate ticket logging, clear updates and well‑documented findings for escalations.
Key Requirements:
- Foundational understanding of VoIP and SIP‑based communication.
- Ability to perform structured troubleshooting and follow diagnostic steps.
- Strong communication skills with a customer‑focused approach.
- Basic understanding of networking concepts (IP, routing, switching, VLANs).
- Ability to work effectively in a fast‑paced, process‑driven environment.
Benefits:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers and discounted Medicash membership.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you’re getting married.
Tier 1 Voice Operations Engineer in Brierfield employer: Daisy Group
Join our dynamic team in Nelson as a Tier 1 Voice Operations Engineer, where we pride ourselves on fostering a supportive and collaborative work culture. With generous benefits including 25 days of holiday plus bank holidays, professional development opportunities, and a focus on employee well-being, we are committed to helping you grow both personally and professionally while delivering high-quality voice and connectivity services to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Voice Operations Engineer in Brierfield
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have a lead on that Tier 1 Voice Operations Engineer role you’re after.
✨Tip Number 2
Prepare for interviews by brushing up on your VoIP and SIP knowledge. Be ready to discuss troubleshooting scenarios and show off your customer-focused approach. We want to see how you handle real-life situations!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings and make sure to tailor your approach to each role. We love seeing genuine interest!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Tier 1 Voice Operations Engineer in Brierfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with voice and UC platforms. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Tier 1 Voice Operations Engineer position and how your background makes you a great fit for us.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We love candidates who can convey complex ideas clearly and concisely!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daisy Group
✨Know Your VoIP Basics
Make sure you brush up on your foundational understanding of VoIP and SIP-based communication. Familiarise yourself with key concepts like call flows, SIP signalling, and basic network diagnostics. This knowledge will help you tackle technical questions with confidence.
✨Practice Structured Troubleshooting
Since the role involves structured troubleshooting, practice walking through diagnostic steps out loud. You could even simulate a troubleshooting scenario with a friend or family member. This will not only prepare you for potential questions but also demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
As a Tier 1 Voice Operations Engineer, strong communication is key. Prepare to discuss how you've effectively communicated with customers in the past. Think of examples where you provided clear updates or documented findings, as this will showcase your customer-focused approach.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services. Understanding their voice, connectivity, and cloud offerings will not only impress your interviewers but also help you tailor your answers to align with their values and needs. Plus, it shows genuine interest in the role!
