At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and ensuring a top-notch experience.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for career growth.
- Other info: Flexible, positive work environment with a focus on personal development.
- Why this job: Make a real difference by helping customers and enhancing their experience every day.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Nelson
Salary: £25,000
Hours of work: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)
As a Customer Service Executive, you will:
- Act as the first point of contact for customer enquiries, including:
- General account queries
- Billing enquiries
- Order management
- Technical faults and service issues
- Disconnection requests
- Provide support across multiple communication channels (phone, email, live chat, online portals) ensuring a consistent and professional customer experience
- Take full ownership of customer issues, ensuring resolution at the first point of contact where possible
- Identify when escalation is required and transfer queries smoothly to second-line teams (including warm transfers where appropriate)
- Deliver a right-first-time service, meeting customer expectations and service level agreements
- Build rapport with customers, providing clear, accurate, and timely information
- Maintain accurate and comprehensive records of all customer interactions within internal systems
- Identify opportunities to support business growth (e.g., cross‑selling or referrals to specialist teams where appropriate)
- Work collaboratively with internal departments to resolve issues and improve customer outcomes
- Proactively identify process inefficiencies and suggest improvements
- Manage customer complaints and escalations in a confident and professional manner
What We’re Looking For
- Experience working in a fast‑paced customer service environment
- Strong communication skills across multiple channels (verbal and written)
- Excellent telephone manner and professional written communication (email/live chat)
- Ability to analyse, prioritise, and resolve problems effectively
- Strong listening and questioning skills to identify root causes
- Ability to take ownership and follow tasks through to completion
- Comfortable using Microsoft Office and customer management systems
- Strong attention to detail and organisational skills
- A proactive, flexible, and positive approach to work
- Ability to work both independently and as part of a team
We’re passionate about developing those who drive results and build rewarding careers.
Customer Service Executive in Brierfield employer: Daisy Group
As a Customer Service Executive in Nelson, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With a strong focus on delivering exceptional customer experiences, our company fosters a collaborative culture where your contributions are valued, and opportunities for advancement are abundant. Enjoy a competitive salary, a structured work schedule, and the chance to make a meaningful impact in a role that is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Brierfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Brierfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Group:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Group!
How to prepare for a job interview at Daisy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
