At a Glance
- Tasks: Coordinate projects from sale to installation, ensuring smooth processes and customer satisfaction.
- Company: Dynamic company in Bournemouth with a focus on teamwork and innovation.
- Benefits: Generous holiday allowance, referral bonuses, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong organisational skills, excellent communication, and IT proficiency required.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000 per annum
Location: Bournemouth
Hours of work: Monday to Friday (37.5 hours)
Responsibilities
- Manage the end to end administration process from completed sale through to installation, ensuring all orders progress efficiently and accurately.
- Review, validate, and process customer contracts, lease agreements, and finance applications in line with company and funder requirements.
- Liaise with customers, third‑party finance providers, and internal stakeholders to obtain documentation, secure finance approvals, and resolve queries.
- Coordinate installation bookings and order amendments, working closely with sales and operational teams to deliver a seamless customer experience.
- Maintain accurate CRM and financial records, ensuring all customer, deal, and order information is up to date and compliant.
- Support business performance through effective reporting, invoice processing, and administration activities that contribute to the successful delivery of customer projects.
Qualifications
- Strong organisational skills with excellent attention to detail.
- Excellent verbal and written communication skills, including confidence when speaking with customers on the phone.
- Strong IT skills, with a good working knowledge of Microsoft Office applications.
- Ability to maintain high professional standards and handle confidential information appropriately.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
- Excellent interpersonal skills with the ability to build positive working relationships.
- A collaborative team player who can also work independently when required.
- A positive, enthusiastic, and flexible approach to work.
Benefits
- 24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
- Referral bonus - bring great people, get rewarded!
- Professional development - training and support to help you grow
- Eye care vouchers and discounted gym membership
- Exclusive Virgin Media and O2 deals for you and your family/friends
- Variety of incentive schemes depending on role
New Business Project Coordinator in Bournemouth employer: Daisy Group
Join our dynamic team in Bournemouth as a New Business Project Coordinator, where we prioritise employee growth and a collaborative work culture. Enjoy generous benefits including up to 30 days of holiday, professional development opportunities, and exclusive discounts, all while contributing to a seamless customer experience in a fast-paced environment. We value your contributions and offer a supportive atmosphere that encourages both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Project Coordinator in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Business Project Coordinator in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Group:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Group!
How to prepare for a job interview at Daisy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
