At a Glance
- Tasks: Manage sales diaries, ensure accuracy, and support quality checks.
- Company: Join a dynamic team at 4Com Ltd, part of O2 Business.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Monday to Friday role with a focus on teamwork and communication.
- Why this job: Be a key player in enhancing sales efficiency and quality.
- Qualifications: Experience in admin or customer service with strong attention to detail.
The predicted salary is between 30000 - 32833 £ per year.
Salary: £26,000.00 per annum
Location: Bournemouth
Hours of work: Monday to Friday (37.5 hours)
Responsibilities
- Support effective management of sales diaries by updating appointments, reallocating slots and ensuring records are accurate and current.
- Complete diary validation and quality checks to confirm appointments meet agreed standards.
- Review calls, booking information and supporting notes to identify quality issues.
- Maintain accurate administrative records.
- Liaise with sales teams and managers to resolve diary queries, confirm changes and support effective appointment handovers.
- Monitor quality outcomes and highlight recurring themes, trends or training needs to help improve overall performance.
Qualifications
- Previous experience in an administrative, sales support, diary management, quality or customer service role.
- Strong attention to detail and the ability to maintain accuracy when handling appointments, records and quality checks.
- Good organisational skills, with the ability to manage multiple tasks, prioritise effectively and work to deadlines.
- Confident communication skills, both written and verbal, with the ability to work effectively with internal teams and customers.
- Experience using CRM systems, Microsoft Office and other internal systems to update information and track activity.
Diary & Quality Assistant in Bournemouth employer: Daisy Group
4Com Ltd. is an exceptional employer located in the vibrant city of Bournemouth, offering a supportive work culture that prioritises employee growth and development. With a focus on quality and operational excellence, employees benefit from a collaborative environment where their contributions are valued, alongside competitive salaries and opportunities for professional advancement. Join us to be part of a dynamic team that fosters innovation and encourages meaningful engagement in your role as a Diary & Quality Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Diary & Quality Assistant in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Diary & Quality Assistant in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Group:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Group!
How to prepare for a job interview at Daisy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
