At a Glance
- Tasks: Manage the SoHo webstore, optimise customer journeys, and lead major product launches.
- Company: Join O2 Business, a dynamic leader in e-commerce and telecoms.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Make a real impact on customer experience and drive e-commerce success.
- Qualifications: Experience in e-commerce merchandising and strong analytical skills required.
The predicted salary is between 40000 - 45000 £ per year.
Location: Birmingham
Hours of Work: Monday to Friday - 08:30/09:00 - 17:00/17:30 (37.5 hours)
Salary: £40,000 - £45,000 DoE
What You’ll Be Doing
- Own the day‑to‑day maintenance and merchandising of the SoHo webstore, including products, pricing, promotions, bundles, content, and accessories.
- Lead the execution of major flagship device launches, ensuring embargo compliance, pre‑order readiness, trade‑ins, and marketing assets go live flawlessly.
- Design, implement, and optimise upsell and cross‑sell journeys using data insights, A/B testing, and behavioural analytics to maximise conversion and revenue.
- Collaborate with Marketing, Commercial, and E‑Commerce Project teams to ensure online content, deals, and UX requirements remain accurate and brand‑compliant.
- Conduct rigorous testing of site functionality, responsiveness, checkout flows, and payment journeys, resolving issues quickly to protect conversion.
- Monitor, report, and present site performance, conversion funnel data, and commercial/UX insights for internal reviews and board‑level reporting.
- Proactively identify emerging issues, customer pain points, and optimisation opportunities, driving improvements that boost efficiency, performance, and sales impact.
- Lead and coach the E‑Commerce support team, managing ongoing UX and trading enhancements through data‑led decision‑making and continuous improvement.
What We’re Looking For
- Hands‑on experience in e‑commerce merchandising, trading, or UX optimisation, ideally within telecoms or consumer electronics.
- Proven success delivering high‑stakes device launches with precise timing and cross‑functional coordination.
- Strong CMS and merchandising expertise using platforms such as WordPress, WooCommerce, or similar.
- Analytical capability with experience in GA4, Hotjar, Contentsquare, Optimizely, or other behavioural and testing tools.
- Skilled at improving customer journeys, upsell/cross‑sell paths, and on‑site content to maximise commercial outcomes.
- Excellent stakeholder management with experience working across Commercial, Marketing, Legal, Vendor, and Development teams.
- Commercially minded with strong customer empathy, confident decision‑making under pressure, and exceptional attention to detail.
Ready to drive the commercial success and customer experience of a fast‑moving e‑commerce platform? At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an E‑Commerce Trading & UX Manager, you’ll shape the performance of our SoHo webstore, influence critical launch activity, and deliver meaningful improvements across the full customer journey – this is your chance to make a real impact.
Ecommerce Trading & UX Manager in Birmingham employer: Daisy Group
At O2 Business, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in Birmingham. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages innovation and collaboration. Join us as an E-Commerce Trading & UX Manager and be part of a team that values your contributions while offering competitive benefits and the chance to make a significant impact on our e-commerce platform.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading & UX Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and UX space, especially those who work at O2 Business. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past successes in e-commerce trading and UX optimisation. This will give you an edge when discussing your experience.
✨Tip Number 3
Prepare for the interview by researching the latest trends in e-commerce and UX. Be ready to discuss how you can apply these insights to improve the SoHo webstore.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining the team.
We think you need these skills to ace Ecommerce Trading & UX Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of E-Commerce Trading & UX Manager. Highlight your hands-on experience in e-commerce merchandising and any successful device launches you've been part of. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and how you can drive results at StudySmarter. Be sure to mention specific examples of your analytical capabilities and stakeholder management experience.
Showcase Your Analytical Skills:Since this role involves a lot of data insights and optimisation, make sure to highlight your experience with tools like GA4 or Hotjar. We love seeing how you've used data to improve customer journeys and boost conversion rates in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Daisy Group
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce merchandising and UX optimisation knowledge. Familiarise yourself with the latest trends in telecoms or consumer electronics, as well as the specific platforms mentioned in the job description like WordPress and WooCommerce.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with tools like GA4, Hotjar, and Optimizely. Bring examples of how you've used data insights to improve customer journeys or boost conversion rates in previous roles.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams such as Marketing, Commercial, and Development. Share specific examples of successful projects where you coordinated with different stakeholders to achieve a common goal.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific challenges, like a major device launch or a sudden drop in conversion rates. Think through your problem-solving strategies and be ready to explain your thought process clearly.
