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- Tasks: Install and maintain telecommunication solutions while ensuring top-notch customer service.
- Company: Join the UK's leading independent provider of voice and connectivity services.
- Benefits: Up to £31,000 salary, 25 days holiday, and professional development opportunities.
- Why this job: Be part of a growing team that supports UK businesses with innovative tech solutions.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Enjoy dynamic work with travel opportunities and excellent career growth.
The predicted salary is between 21600 - 36000 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: Up to £31,000 plus a company car/car allowance. Working Hours: Mon – Fri – occasional evening and weekend work may be required. Location: Scotland central belt (Glasgow to Edinburgh) although North East England considered. Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.
To install and maintain telecommunication solutions, call management, call recording applications, automated attendants, routers, hosted systems and network equipment that meets customer requirements correctly first time.
Responsibilities:
- Installation of hosted and/or on-premise telecommunication solutions
- Maintenance of hosted and/or on-premise telecommunication solutions.
- Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions.
- Installation and maintenance of edge network devices (Routers, Switches etc).
- Diagnostics and fault finding.
- Site surveys and audits, remote or on-site including collation and recording of customer requirements.
- Ensure customer is kept up to date during any remote or on-site interactions.
- Delivering bespoke customer systems and/or solutions training.
- Accurate labelling of installed equipment.
- Work to company quality standards and best practice recommendations.
- Leaving customer equipment in a secure state.
- Provide customer with a security check list where required.
- Record Voice recordings for Auto Attendant if required
Qualifications
- Excellent communication skills – both internal and client-facing.
- Excellent analytical skills.
- Team working.
- Problem solving.
- Microsoft Office.
- Knowledge of legacy PBX systems advantageous (i.e., Panasonic, LG, Samsung etc)
- Knowledge of Gamma hosted solutions and applications preferred.
- Good understanding of edge networks.
- CAT5/6 Cabling experience advantageous
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you\’re getting married
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Telecommunications Field Engineer employer: Daisy Group™
Contact Detail:
Daisy Group™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to telecommunications. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects or installations. This can really set you apart from other candidates and give potential employers a taste of what you can do.
✨Tip Number 3
Don’t just apply – engage! When you find a role you like, reach out to current employees on LinkedIn. Ask them about their experiences and get insider tips on the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a fantastic team that keeps Britain connected.
We think you need these skills to ace Telecommunications Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecommunications Field Engineer role. Highlight relevant experience, especially in installation and maintenance of telecommunication solutions, as well as any knowledge of edge networks or legacy PBX systems.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of your problem-solving skills and how you've successfully worked in teams to deliver customer-focused solutions.
Show Off Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any client-facing experiences you’ve had.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daisy Group™
✨Know Your Tech
Brush up on your knowledge of telecommunication solutions, especially hosted and on-premise systems. Be ready to discuss specific technologies like routers and edge network devices, as well as any experience you have with legacy PBX systems.
✨Showcase Your Communication Skills
Since this role involves client-facing interactions, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members in the past, especially during troubleshooting or installations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to diagnose and resolve technical issues. Be prepared to walk through your thought process during these situations, highlighting your analytical skills and how you ensure customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with the company's ethos and values. Be ready to discuss how your personal goals align with their commitment to professional development and teamwork, showing that you're not just a fit for the role but also for the company.
