Retentions Advisor

Overview

Retentions Advisor role at Daisy Group™ – a UK‑based provider of voice, connectivity, mobile, phone systems and cloud services. The position is based in Sheffield’s office.

Key Details

Location: Sheffield – Office based
Salary: £23,809.50 annually, with realistic commission of £1,000 per month
Working hours: Monday to Friday, 9:00 – 17:30 (37.5 hours per week)

Responsibilities

• Conduct inbound and outbound sales calls with existing customers, selling our products and services to B2B customers based on client needs.
• Develop and nurture relationships with UK‑based SMEs to drive sales from initial contact to closing. May be required to move between sales campaigns or sell additional products.
• Proactively identify and qualify potential customers to build a robust sales pipeline.
• Consistently achieve or exceed sales targets while adhering to established strategies, call KPIs, and performance metrics.
• Leverage CRM systems to effectively manage sales opportunities, track customer interactions, and maximise sales potential.
• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Work closely with the sales support/operations team to ensure a seamless customer journey from sales to fulfilment.

Qualifications

• Ability to work within a fast‑paced environment in a sales‑focussed industry.
• Negotiation/objection handling skills.
• Competent with all Microsoft packages.
• Ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to conclusion.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.

Benefits

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Sim deals for you and your family/friends.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you\’re getting married.