Retentions Advisor

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Location: Sheffield – Office based

Salary: £23,809.50 annually, with realistic commission of £1,000 per month

Hours: Monday to Friday, 9:00 – 17:30 (37.5 hours per week)

Key Responsibilities

• Conduct inbound and outbound sales calls with existing customers, selling our products and services to B2B customers based on client needs.
• Develop and nurture relationships with UK-based SMEs to drive sales from initial contact to closing; you may be required to move between sales campaigns or sell additional products.
• Proactively identify and qualify potential customers to build a robust sales pipeline.
• Consistently achieve or exceed sales targets while adhering to established strategies, call KPIs, and performance metrics.
• Leverage CRM systems to effectively manage sales opportunities, track customer interactions, and maximise sales potential.
• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Work closely with the sales support/operations team to ensure a seamless customer journey from sales to fulfilment.

Qualifications

• Demonstrated ability to work within a fast-paced, sales-focused environment.
• Negotiation and objection-handling skills.
• Proficiency with all Microsoft Office packages.
• Analytical ability to understand, interpret, and act on data.
• Ownership mindset – follow through to conclusion.
• Sound questioning and listening skills to pinpoint exact issues for resolution.

Benefits

• 25 days holidays, plus bank holidays, with an additional day for each year of service up to 30 days.
• £500 referral scheme bonus.
• Professional development to help you achieve personal goals.
• Eye care vouchers and discounted Medicash membership.
• SIM deals for you, your family, and friends.
• Access to discounts and savings at more than 1,200 retailers.
• Additional day off on your birthday or for marriage.