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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries in a dynamic team environment.
- Company: Join Daisy Group, the UK's leading independent provider of telecom services.
- Benefits: Enjoy 25 days holiday, birthday off, referral bonuses, and exclusive discounts.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a growing team that values innovation and collaboration.
The predicted salary is between 23809 - 33431 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. At Daisy, we are always growing and expanding our teams, enhancing our product offerings, and increasing our customer base.
Job Description
Salary: £23,809.50 per annum
Location: London
Working Hours: Monday to Friday 9:00 – 17:30 (37.5 hours)
Responsibilities
- Work as part of a team to ensure calls from customer, sales and support channels are answered within internal and external compliance guidelines.
- Speak and resolve customer queries relating to terminal or banking queries, raising any changes to relevant partners or merchant banks.
- Resolve queries relating to change of bank, change of entity, cancellations, terminal swap outs.
- Ensure all queries are dealt with promptly and professionally and data is always captured accurately.
- Be vigilant for possible fraudulent activity and, if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies centrally hosted on the Intranet to ensure full compliance with current legal, regulatory and company requirements.
- Carry out any ad hoc assignments as and when required and be compliant with health and safety company policy and legislation.
Qualifications
- Be driven to focus energy and passion on serving our internal & external customers.
- Able to use initiative to find ways to resolve problems and deliver.
- Excellent communications skills; verbal and written.
- Enthusiastic and willingness to learn about Daisy products and adaptable to business change.
- Experience of dealing with customers, internal colleagues, and suppliers in relation to orders.
- Has a keen eye for detail with a flexible approach to the job in hand.
- The ability to work under pressure and multitask and not drop the ball.
- Must be well organized and able to work to deadlines and manage own tasks efficiently.
- Strong team player but able to work independently and take ownership for own workload.
Benefits
- 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days).
- An extra day off on your birthday or if you\’re getting married.
- £500 referral bonus.
- Professional development training and support to help you grow.
- Eye care vouchers and discounted Medicash membership for healthcare savings.
- Sim deals for you and your family/friends.
- Exclusive discounts and savings at over 1,200 retailers.
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Pay Team Administrator employer: Daisy Group™
Contact Detail:
Daisy Group™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pay Team Administrator
✨Tip Number 1
Get to know Daisy Group! Research their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the Pay Team Administrator role involves dealing with customer queries, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your initiative and ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Daisy team. Don’t miss out on this opportunity!
We think you need these skills to ace Pay Team Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pay Team Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this. We love a good communicator!
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as accuracy is key in this role. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Daisy Group™
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Pay Team Administrator role. Familiarise yourself with the job description and responsibilities, especially around customer service and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Customer Scenarios
Since this role involves dealing with customer queries, think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you handled difficult situations or provided excellent service, as this will demonstrate your problem-solving skills and customer focus.
✨Brush Up on Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering potential questions.
✨Show Your Enthusiasm for Learning
Daisy Group values a willingness to learn about their products and adapt to changes. During the interview, express your eagerness to grow within the company and how you plan to keep up with new developments. This will highlight your proactive attitude and fit for the team.
