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- Tasks: Build strong relationships with SME clients and drive sales through effective cross-selling.
- Company: Join Daisy Group, a dynamic company focused on customer success.
- Benefits: Up to £35,000 salary, car allowance, 25 days holiday, and professional development.
- Why this job: Be the trusted face of our business and make a real impact in the field.
- Qualifications: Excellent communication skills and a passion for building relationships.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Field Account Manager role at Daisy Group. Location: Field-Based – Various Areas Available. Working Hours: 8:30–9:00 AM to 5:00–5:30 PM. Salary: Up to £35,000 plus £5,000 car allowance/Company Car.
We’re looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you\’ll engage with a variety of SME clients (typically 10–50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling. Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions. You’ll typically spend four days a week out in the field visiting customers, with one day working from the office. The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.
What You’ll Be Doing
- Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
- Provide pricing and complete paperwork on-site to streamline the sales cycle
- Understand customer needs through effective questioning and active listening
- Create and execute account development plans tailored to each client’s business objectives
- Present customised, value-driven proposals aligned with customer goals
- Collaborate with internal teams to deliver a seamless, end-to-end service
- Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
- Drive product penetration through strategic cross-selling and up-selling
- Meet and exceed revenue targets while minimising churn
- Identify at-risk customers and flag them to the appropriate teams to support retention
- Keep customer records, contact details, and notes up to date in our CRM systems
- Maintain accurate decision-maker information and build rapport with key stakeholders
- Stay current with industry trends and continuously seek opportunities for personal and professional growth
Qualifications
- Availability to stay away from home once per week
- Excellent communications skills; verbal and written
- Ability to develop trusting relationships
- Fast thinking
- Self-motivated
- Resilient and strong willed
- Enthusiastic and willing to learn
- The ability to work under pressure
- Excellent customer relations skills
- Ability to manage workload
- Strong organisational skills
- Strong team worker
- Computer literacy
- Account Manager Experience
- Problem Solving
Benefits
- 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you\’re getting married
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Field Account Manager employer: Daisy Group™
Contact Detail:
Daisy Group™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Account Manager
✨Tip Number 1
Get to know the company inside out! Research Daisy Group's products and services, especially those related to hosted telephony and cybersecurity. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to present customised proposals, so rehearse how you’d explain the value of their offerings to potential clients. Make it engaging and relatable to their business needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to referrals, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reinforce those strong relationships we talked about!
We think you need these skills to ace Field Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Field Account Manager role. Highlight your experience with SMEs and any relevant sales achievements. We want to see how you can help our clients maximise value!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for this role. Don’t forget to mention your enthusiasm for learning and growing with us at Daisy Group.
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to build strong relationships. Share examples of how you've successfully engaged with clients in the past. We love seeing candidates who can connect with people!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Daisy Group™
✨Know Your Products Inside Out
As a Field Account Manager, you'll be dealing with a range of products like hosted telephony and cybersecurity solutions. Make sure you understand these offerings thoroughly so you can confidently discuss how they can benefit potential clients during your interview.
✨Showcase Your Relationship-Building Skills
This role is all about building strong, long-term relationships with customers. Prepare examples from your past experiences where you've successfully developed trust and rapport with clients, as this will demonstrate your ability to excel in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you've had to think on your feet or adapt your approach to meet a client's needs, and be ready to share those stories.
✨Demonstrate Your Proactivity
The job requires a proactive approach to sales and customer engagement. Be prepared to discuss how you've taken initiative in previous roles, whether it's through cross-selling, up-selling, or identifying at-risk customers, to show that you're driven and results-oriented.
