Field Account Manager

Overview

Join to apply for the Field Account Manager role at Daisy Group

Location: Field-Based – Various Areas Available

Working Hours: 8:30 AM to 5:30 PM

Salary: Up to £35,000 plus £5,000 car allowance/Company Car

We are looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you\\\’ll engage with a variety of SME clients (typically 10-50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling.

Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions.

You\\\’ll typically spend four days a week out in the field visiting customers, with one day working from the office. The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.

What you\\\’ll be doing

• Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
• Provide pricing and complete paperwork on-site to streamline the sales cycle
• Understand customer needs through effective questioning and active listening
• Create and execute account development plans tailored to each client\\\’s business objectives
• Present customised, value-driven proposals aligned with customer goals
• Collaborate with internal teams to deliver a seamless, end-to-end service
• Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
• Drive product penetration through strategic cross-selling and up-selling
• Meet and exceed revenue targets while minimising churn
• Identify at-risk customers and flag them to the appropriate teams to support retention
• Keep customer records, contact details, and notes up to date in our CRM systems
• Maintain accurate decision-maker information and build rapport with key stakeholders
• Stay current with industry trends and continuously seek opportunities for personal and professional growth

Qualifications

• Availability to stay away from home once per week
• Excellent communications skills; verbal and written
• Ability to develop trusting relationships
• Fast thinking
• Self-motivated
• Resilient and strong willed
• Enthusiastic and willing to learn
• The ability to work under pressure
• Excellent customer relations skills
• Ability to manage workload
• Strong organisational skills
• Strong team worker
• Computer literacy
• Account Manager Experience
• Problem Solving

Additional Information

• What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out.
• We have been voted by Best Companies as the UK\’s no.1 Telecoms company and we are in the UK\\\’s top 30 Best Large Companies to work for in 2023.
• Benefits include: 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days; Holiday purchase scheme; £500 referral scheme bonus; Professional development; Eye care vouchers; Discounted Medicash membership; Discounts at 1,200+ retailers; Additional day off for your birthday or on your wedding day

There is no explicit company-wide layout using tables in this description.

Note: This job description is provided for clarity and does not imply a guarantee of employment. Referrals increase your chances of interviewing at Daisy Group.