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For Companies At a Glance
- Tasks: Manage contract renewals and enhance customer satisfaction while driving revenue growth.
- Company: Join Wavenet, a people-focused organisation with a vibrant culture.
- Benefits: Enjoy hybrid working, generous annual leave, and comprehensive health benefits.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a proactive and detail-focused Renewals Specialist to join our team and help drive customer retention, satisfaction, and revenue growth. In this role, you’ll manage the end-to-end contract renewal process, acting as a key contact for clients and working closely with internal teams to ensure accuracy, timeliness, and a smooth customer experience. You’ll identify upsell opportunities, maintain accurate renewal records, and support continuous improvement in our managed service offerings.
Key Responsibilities
- Manage and track contract renewals, ensuring timely communication and seamless client experience.
- Build strong client relationships, acting as their main point of contact during the renewal process.
- Prepare, present, and negotiate renewal proposals, aligning service terms and pricing to client needs.
- Identify upsell opportunities and work with internal teams to maximise customer value and revenue.
- Stay informed on industry trends to promote new and enhanced services to clients.
- Collaborate cross-functionally with sales, legal, technical, billing, and offboarding teams to ensure accuracy and compliance throughout the renewal lifecycle.
- Maintain up-to-date records of client interactions, contract terms, and renewal activity.
If you’re looking to develop your career in a fast-paced, people-focused organisation where you can make a real impact—this could be the role for you.
What We Need From You
- A solid foundation in English and Maths.
- Experience in contract renewals, customer relationship management, or within the MSP/IT services sector (preferred).
- A good understanding of managed services, IT solutions, and emerging technology trends.
- Confident communicator with strong negotiation skills and a customer-first mindset.
- A collaborative approach – you’ll work closely with teams across the business.
- Sharp analytical thinking with a knack for solving problems quickly and effectively.
- Highly organised with strong attention to detail – you’ll be juggling multiple priorities.
- Awareness of contract compliance and data privacy legislation (nice to have).
- Results-oriented – you thrive on hitting KPIs and driving customer retention and revenue growth.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Renewals Specialist in Solihull employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Renewals Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their client base and think about how you can contribute to customer retention and satisfaction. Show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your negotiation skills! As a Renewals Specialist, you'll need to present and negotiate proposals. Role-play with a friend or use online resources to sharpen your approach. Confidence is key when discussing terms and upselling opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Renewals Specialist in Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Specialist role. Highlight your experience in contract renewals and customer relationship management, as these are key to what we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your strong communication and negotiation skills. We want to see how you can build relationships with clients and drive customer satisfaction, so give us examples of when you've done this before!
Be Detail-Oriented: Since this role requires a sharp eye for detail, make sure your application is free from typos and errors. A well-organised application reflects your ability to manage multiple priorities effectively, which is crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of contract renewals and customer relationship management. Brush up on your knowledge of managed services and IT solutions, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Renewals Specialist, you'll need to be a confident communicator. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully built client relationships or negotiated contracts in the past to demonstrate your skills during the interview.
✨Be Ready to Discuss Upselling
Think about how you can identify upsell opportunities and add value for clients. Prepare some examples of how you've done this in previous roles or how you would approach it in this position. This shows that you're results-oriented and ready to contribute to revenue growth.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company's approach to customer retention or how they measure success in the Renewals team. It shows your interest in the role and helps you gauge if the company is the right fit for you.
