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- Tasks: Help customers transition smoothly by managing service cancellations and liaising with internal teams.
- Company: Join Wavenet, a forward-thinking telecom provider focused on customer satisfaction.
- Benefits: Enjoy hybrid working, generous leave, and comprehensive health and wellbeing support.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a team-oriented mindset are essential.
- Other info: Flexible work-life balance with opportunities for personal growth and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
The team of Offboarding Advisors have a crucial role to the success of the overall business. They are the team who liaise with customers who want to cancel their services with Wavenet; this could be due to upgrading to new services with Wavenet, or that they have closed their business, or they are migrating to a new telecom’s provider. It is the Offboarding team who liaise with the customer and internal colleagues to ensure we have everything we require to proceed, or they may discuss with the customer to hopefully retain their business.
The extent of your duties will include but are not limited to:
- Managing cease requests from customers or other internal departments.
- Calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services.
- Liaising with third-party suppliers to agree termination dates of service.
- Ensuring that termination of services takes place on the agreed date.
- Advising the Billing Team to stop charges in relation to ceased services from the agreed date.
- Advising third-party suppliers to stop services billed to Wavenet to ensure revenue protection.
- Resolving any ceasing queries with customers and/or third parties either on the telephone or by email.
- Chasing third-party suppliers for updates on ceases.
- Working with internal departments to retain customers and to stop services ceasing.
- Scanning and updating legacy paper documents to digital contracts.
- Updating of customer contract database as and when services change.
The successful candidate will have:
- Customer Service experience preferably from working in a call centre environment.
- A customer focus and a strong 'can do' attitude.
- A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
- Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail.
- Excellent influencing and interpersonal skills with the ability to communicate at all levels.
- Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
- A good understanding of web browsers and databases with the ability to understand IT technical terminology.
- Ability to prioritise and handle multiple assignments at any given time while also serving as a 'go to' for all members of a large team.
- Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
- Must be flexible and able to commit the time required to get the job done in line with business needs.
- Highly organised with excellent time management skills and attention to detail.
- Eagerness to learn and develop and willing to go the extra mile.
- Reliable and approachable.
- Previous experience in telecommunications ISP/Support is desirable.
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Offboarding Specialist in Solihull employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offboarding Specialist in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Offboarding Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Remember, showcasing your 'can do' attitude and team player spirit is key to impressing the hiring managers.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in Wavenet and helps us keep track of your application. Plus, it’s super easy to navigate!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the minds of the hiring team. Keep that enthusiasm alive!
We think you need these skills to ace Offboarding Specialist in Solihull
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer queries and resolved issues, especially in a call centre environment. This is key for the Offboarding Specialist role!
Nail That Written Communication: Since you'll be responding to customer emails, it's crucial to demonstrate your excellent written communication skills. Keep your application clear, concise, and free of errors – attention to detail is what we love!
Be a Team Player: We value collaboration, so let us know about your experiences working with diverse teams. Share examples of how you've worked with others to achieve common goals, as this will show us you're a great fit for our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Offboarding Specialist. Familiarise yourself with the offboarding process, customer service best practices, and any relevant telecoms terminology. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to share specific examples from your past experiences. Think about times when you successfully resolved a customer's issue or retained their business. Highlight your 'can do' attitude and how you work well with different personalities.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks simultaneously, so be ready to discuss how you prioritise your workload. You could mention tools or methods you use to stay organised, like digital calendars or task management apps. This will show that you can handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
