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- Tasks: Lead a team to manage IT tickets and enhance customer experience.
- Company: A top service management company in the UK with a focus on support and mentoring.
- Benefits: Hybrid working, generous annual leave, and comprehensive health benefits.
- Why this job: Make a real difference by coaching your team and improving service delivery.
- Qualifications: Experience in a service desk environment and strong communication skills.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading service management company in the United Kingdom is seeking a Senior Service Desk Analyst to enhance team performance and customer experience.
Responsibilities include:
- Managing complex IT tickets
- Coaching team members
- Exceeding service level agreements
The ideal candidate will have demonstrable experience in a service desk environment and excellent communication skills.
The company offers hybrid working, generous annual leave, and comprehensive health benefits.
Senior Service Desk Lead: Elevate Support & Mentoring employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Lead: Elevate Support & Mentoring
✨Tip Number 1
Network like a pro! Reach out to your connections in the service management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service desk scenarios. Think about how you would handle complex IT tickets or coach a team member. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t forget to highlight your communication skills! In your conversations, whether it's networking or interviews, make sure to demonstrate how you can effectively engage with both team members and customers. It’s all about that customer experience!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Desk Lead: Elevate Support & Mentoring
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment. We want to see how you've managed complex IT tickets and coached team members, so don’t hold back on those details!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s in your cover letter or CV, let us see your style!
Be Specific About Your Achievements: When discussing your past roles, be specific about how you exceeded service level agreements. We love numbers and examples that show how you’ve made a difference in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service desk operations. Be ready to discuss specific IT ticket scenarios you've managed and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Coaching Skills
Since the role involves mentoring, think of examples where you've successfully coached or supported team members. Prepare to share how you’ve helped others improve their performance and how you can bring that same energy to their team.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex concepts in simple terms.
✨Understand Their Culture
Research the company’s values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding customer experience and team collaboration. This shows you’re not just a fit for the role, but for the company as a whole.
