Sales Support

Sales Support

Sheffield Full-Time 19800 - 23800 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Support sales agents, conduct product checks, and generate leads while assisting customers.
  • Company: Join Daisy, the UK's top telecoms company, recognised for its outstanding workplace culture.
  • Benefits: Enjoy 25 days holiday, professional development, discounts, and a day off for your birthday!
  • Why this job: Be part of a dynamic team with great earning potential and a supportive environment.
  • Qualifications: Strong communication skills and problem-solving abilities are essential; CRM knowledge is a plus.
  • Other info: Earn commission for saving customers and generating leads – your efforts directly impact your earnings!

The predicted salary is between 19800 - 23800 Β£ per year.

Job Description

You will be joining a friendly and dynamic team of people, providing support to the business Sales Channels. The role consists of completing verification and processing of new sales as well as providing pre-live support to customers.

Salary: Β£23,809.50 potential to earn commission

Location: Sheffield

Working Hours: Monday to Friday 9:00-5:30 / 11:00-19:30 – if required (37.5 hours)

  • To accurately carry out product availability checks.
  • To carry out full verification and build a sale prospect.
  • To support and assist the Field and Offshore sales agents and customers in pre-live queries.
  • To try and retain customers who want to cancel pre-live. (Commissions offered per save)
  • Lead generation for Card terminal services (Commissions offered per Live CPS and the highest lead generation).
  • Completing assigned quick notes.
  • Qualifications

  • Effectively communicating with sales agents and customers
  • Problem solving and resolution skills.
  • Understanding of the CRM system
  • Understanding of products and ordering process
  • Familiar with all verification scripts and contract summaries
  • Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
  • Holiday purchase scheme
  • Β£500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Sim deals for you and your family/friends
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you\’re getting married
  • #LI-Onsite

    Sales Support employer: Daisy Corporate Services Trading Limited

    Daisy is an exceptional employer located in Sheffield, offering a vibrant work culture that prioritises employee growth and well-being. With a strong commitment to professional development, generous holiday allowances, and unique perks like additional days off for special occasions, Daisy fosters an environment where hard work is rewarded and employees can thrive both personally and professionally.
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    Contact Detail:

    Daisy Corporate Services Trading Limited Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Sales Support

    ✨Tip Number 1

    Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will not only help you in conversations but also demonstrate your genuine interest in the role.

    ✨Tip Number 2

    Brush up on your CRM skills. Since the role requires an understanding of CRM systems, being able to discuss your experience or knowledge in this area can set you apart from other candidates.

    ✨Tip Number 3

    Practice your communication skills. As effective communication is key in this role, consider role-playing scenarios where you might need to assist customers or sales agents to build your confidence.

    ✨Tip Number 4

    Prepare for problem-solving questions. Think of examples from your past experiences where you've successfully resolved issues, as this will showcase your ability to handle challenges in a sales support environment.

    We think you need these skills to ace Sales Support

    Effective Communication Skills
    Problem-Solving Skills
    Customer Service Orientation
    CRM System Proficiency
    Sales Prospecting
    Lead Generation Techniques
    Attention to Detail
    Product Knowledge
    Verification Script Familiarity
    Contract Summary Understanding
    Time Management
    Adaptability
    Team Collaboration
    Conflict Resolution

    Some tips for your application 🫑

    Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Sales Support position. Tailor your application to highlight how your skills and experiences align with these requirements.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales support or customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your problem-solving and communication skills.

    Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Daisy and how you can contribute to their success, especially in generating leads and retaining customers.

    Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a sales support role.

    How to prepare for a job interview at Daisy Corporate Services Trading Limited

    ✨Know the Product Inside Out

    Make sure you have a solid understanding of the products and services offered by the company. This will help you answer questions confidently and demonstrate your knowledge during the interview.

    ✨Showcase Your Communication Skills

    Since effective communication is key in this role, prepare examples of how you've successfully communicated with customers or sales agents in the past. This will highlight your ability to connect with others.

    ✨Prepare for Problem-Solving Questions

    Expect questions that assess your problem-solving skills. Think of specific instances where you've resolved issues or retained customers, and be ready to discuss these scenarios in detail.

    ✨Familiarise Yourself with CRM Systems

    Understanding the CRM system is crucial for this position. If you have experience with similar systems, be prepared to discuss it. If not, do some research on common CRM functionalities to show your willingness to learn.

    Sales Support
    Daisy Corporate Services Trading Limited
    Location: Sheffield
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