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- Tasks: Manage customer service cancellations and ensure smooth offboarding processes.
- Company: Leading telecommunications provider with a focus on customer satisfaction.
- Benefits: Hybrid work model, generous leave policies, and comprehensive health benefits.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: Opportunity for growth in a supportive and flexible work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecommunications provider is seeking Offboarding Advisors to manage customer service cancellations effectively. In this role, you will handle cease requests, calculate early termination fees, liaise with internal and third-party stakeholders, and ensure timely service termination.
Successful candidates will have:
- Strong customer service experience
- Excellent communication skills
- Proficiency with Microsoft Office
The position offers a hybrid working model, generous leave policies, and comprehensive health benefits.
Offboarding Specialist — Hybrid Work & Great Benefits employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offboarding Specialist — Hybrid Work & Great Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications industry and let them know you're on the hunt for an Offboarding Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and offboarding processes. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your Microsoft Office skills! During interviews, be ready to discuss how you've used these tools in previous roles. Maybe you’ve created reports or managed data—make sure to highlight that experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Offboarding Specialist — Hybrid Work & Great Benefits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the Offboarding Specialist role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your skills can benefit us at StudySmarter. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any specific tools or projects where you've used these skills. We appreciate candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Offboarding Specialist. Familiarise yourself with customer service cancellation processes and early termination fees. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with customers or stakeholders. Practice articulating these scenarios clearly, as it will demonstrate your ability to handle cease requests and liaise with others.
✨Brush Up on Microsoft Office
Proficiency in Microsoft Office is a must for this job. Make sure you're comfortable with Excel for calculations and Word for documentation. If you can, take some time to practice using these tools so you can discuss your skills confidently during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, the team you'll be working with, and how they measure success in the Offboarding Specialist role. This shows that you're engaged and serious about finding the right fit for both you and the company.
