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- Tasks: Support teams by managing orders, liaising with partners, and ensuring smooth operations.
- Company: Join Daisy, a dynamic company focused on collaboration and growth.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a team that values your input and offers real career progression.
- Qualifications: Strong communication skills and a detail-oriented mindset are essential.
- Other info: Experience a vibrant work culture with opportunities for personal and professional growth.
The predicted salary is between 20000 - 27000 £ per year.
Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)
Responsibilities:
- Act as support services for Daisy CS teams mainly acting as liaisons between Daisy, supply partners and third parties.
- Checking orders to ensure processing/completion and no errors or issues, highlighting when needed.
- Ensure all updates and queries are sufficiently responded to within SLA.
- Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
- Manage and timely dispatch BBDR requests/connections.
- Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (Knox/Zero Touch) timely completed when required.
- Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
- Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
- Review stock usage and backorders, placing stock orders with suppliers as required.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- If you are a Manager of staff, you must ensure your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
- Carry out any ‘ad hoc’ assignments as and when required.
- To be compliant with health and safety company policy and legislation.
Qualifications:
- Strong sense of urgency in meeting customer needs.
- Very strong personal communication skills – must have the ability to work well with all levels within the organisation as well as externally with suppliers.
- Must be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance.
- Must be detail-oriented and self-motivated.
- Have the ability to deal with people in a manner which shows sensitivity, tact and professionalism.
- Computer literacy.
- Experience of working in a busy processing team.
- Mobile handset knowledge would be beneficial.
- Experience of building cross-functional relationships.
Additional Information:
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
Mobile Support Coordinator in Nelson employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Support Coordinator in Nelson
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Daisy through LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Daisy's values and recent projects. We want to see how you can fit in and contribute to the team.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Mobile Support Coordinator, you'll need to liaise effectively with various teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Mobile Support Coordinator in Nelson
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Mobile Support Coordinator role. Highlight your communication skills and any experience in customer support or processing teams, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've built relationships or handled urgent customer needs in the past.
Be Detail-Oriented: Since the role requires accuracy in order processing and stock management, make sure your application is free from typos and errors. This shows us you pay attention to detail, which is super important for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Mobile Support Coordinator. Familiarise yourself with the key tasks like managing stock orders and liaising with suppliers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong personal communication skills, prepare examples of how you've effectively communicated with different stakeholders in the past. Think about times when you resolved issues or built relationships, as these will demonstrate your ability to work well with both internal teams and external partners.
✨Be Detail-Oriented
As a Mobile Support Coordinator, attention to detail is crucial. During the interview, highlight your experience with processes that require accuracy, such as checking orders or managing returns. You could even mention specific tools or methods you use to ensure nothing slips through the cracks.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and urgency in meeting customer needs. Practice responses that showcase your ability to handle challenges assertively and how you prioritise tasks under pressure. This will help you stand out as a self-starter who takes accountability for results.
