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For Companies At a Glance
- Tasks: Manage complex IT tickets and coach team members to enhance performance.
- Company: Leading service management company in the UK with a focus on customer experience.
- Benefits: Hybrid working, generous annual leave, and comprehensive health benefits.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in a service desk environment and excellent communication skills.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading service management company in the United Kingdom is seeking a Senior Service Desk Analyst to enhance team performance and customer experience.
Responsibilities:
- Managing complex IT tickets
- Coaching team members
- Exceeding service level agreements
Qualifications:
- Demonstrable experience in a service desk environment
- Excellent communication skills
The company offers hybrid working, generous annual leave, and comprehensive health benefits.
Senior Service Desk Lead: Elevate Support & Mentoring in Leeds employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Lead: Elevate Support & Mentoring in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to service management. We want to show them that you’re not just a fit for the role, but for the team too.
✨Tip Number 3
Practice your communication skills! As a Senior Service Desk Lead, you'll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Desk Lead: Elevate Support & Mentoring in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment. We want to see how you've managed complex IT tickets and coached team members, so don’t hold back on those details!
Show Off Your Communication Skills: Since excellent communication is key for this role, we suggest including examples of how you've effectively communicated with customers or team members in your application. Let us know how you’ve exceeded expectations!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforwardness, so make sure you get across your passion for enhancing team performance and customer experience without fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of service desk operations and IT ticket management. Be ready to discuss specific examples from your past experiences where you've successfully managed complex tickets or improved team performance.
✨Show Off Your Coaching Skills
Since the role involves mentoring, think about how you can demonstrate your coaching abilities. Prepare a couple of anecdotes where you've helped team members grow or overcome challenges, highlighting your communication skills in the process.
✨Understand Their Culture
Research the company’s values and culture. This will help you align your answers with what they’re looking for. If they emphasise customer experience, be ready to share how you've gone above and beyond to exceed service level agreements in your previous roles.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their current challenges in service management or how they measure success in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
