Field Account Manager

Field Account Manager

Maidstone Full-Time 24000 - 40000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage accounts, drive product sales, and ensure customer satisfaction through regular visits.
  • Company: Join Daisy, the UK's top telecoms company, known for its vibrant culture and growth opportunities.
  • Benefits: Enjoy uncapped commission, a company car, 25+ holidays, and discounts at over 1,200 retailers.
  • Why this job: Be part of a dynamic team that values your input and offers professional development support.
  • Qualifications: Experience in telecoms and account management is essential; strong sales skills are a plus.
  • Other info: Field-based role with flexible working hours and a focus on customer engagement.

The predicted salary is between 24000 - 40000 £ per year.

Job Description

Location: Field Based – South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 – 17:00/17:30

Responsibilities

1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

  • It is your responsibility to ensure you see your customer every 3 months for account reviews
  • It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
  • To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
  • It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
  • All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
  • To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
  • All quotes to customers must be provided within 48 hours of meeting SAT.
  • To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
  • Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
  • 2. Managing your existing base – customer service responsibilities

  • It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
  • The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
  • Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
  • If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
  • Qualifications

  • Telecoms experience is required on large size customers
  • Experience in Account Management
  • Clear understanding of the objectives of commercial businesses across multiple verticals
  • An understanding of sales process
  • Can demonstrate the sales process
  • Can clearly articulate Daisy’s core vision/competencies and product portfolio
  • Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been voted by Best Companies as the UK\’s no.1 Telecoms company and we are in the UK\’s top 30 Best Large Companies to work for in 2023.

    Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
  • Holiday purchase scheme
  • £500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you\’re getting married
  • Field Account Manager employer: Daisy Corporate Services Trading Limited

    Daisy is an exceptional employer, recognised as the UK's number one telecoms company and ranked among the top 30 large companies to work for in 2023. With a strong focus on employee growth, we offer extensive professional development support, generous holiday allowances, and unique perks such as additional days off for birthdays or weddings. Our collaborative work culture encourages innovation and rewards hard work, making it a fulfilling environment for Field Account Managers based in Maidstone.
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    Contact Detail:

    Daisy Corporate Services Trading Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Field Account Manager

    ✨Tip Number 1

    Familiarise yourself with Daisy's product portfolio and recent developments in the telecoms industry. This knowledge will help you articulate how you can contribute to their goals during interviews.

    ✨Tip Number 2

    Network with current or former employees of Daisy on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.

    ✨Tip Number 3

    Prepare specific examples from your past experience that demonstrate your account management skills and ability to increase product penetration. Be ready to discuss these in detail during any interviews.

    ✨Tip Number 4

    Showcase your understanding of customer needs and how you can address them through effective questioning. This skill is crucial for the Field Account Manager role and will set you apart from other candidates.

    We think you need these skills to ace Field Account Manager

    Account Management
    Sales Skills
    Customer Relationship Management
    Telecommunications Knowledge
    Cross-Selling Techniques
    Effective Questioning
    Meeting Preparation
    Product Knowledge
    Communication Skills
    Problem-Solving Skills
    Collaboration with Support Teams
    Time Management
    Follow-Up Skills
    Attention to Detail

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in account management and telecoms. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Daisy's products and services. Mention specific examples of how you've successfully managed accounts and increased product penetration in previous roles.

    Showcase Your Achievements: In your application, include quantifiable achievements that demonstrate your ability to drive growth and improve customer satisfaction. This could be in the form of sales figures, successful projects, or customer feedback.

    Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.

    How to prepare for a job interview at Daisy Corporate Services Trading Limited

    ✨Research the Company

    Before your interview, make sure to thoroughly research Daisy and its products. Understand their market position, recent developments, and how they differentiate themselves from competitors. This knowledge will help you articulate how your skills align with their goals.

    ✨Prepare for Scenario Questions

    Expect scenario-based questions that assess your problem-solving abilities and account management skills. Prepare examples from your past experiences where you successfully managed client relationships or resolved service issues, as this will demonstrate your capability in a real-world context.

    ✨Showcase Your Product Knowledge

    Since the role requires high product knowledge, be ready to discuss Daisy's offerings in detail. Highlight any relevant experience you have in telecoms and how you can leverage that knowledge to identify customer needs and drive sales.

    ✨Follow Up After the Interview

    After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also reinforces your interest in the position. Mention specific points discussed during the interview to make it more personal.

    Field Account Manager
    Daisy Corporate Services Trading Limited
    Location: Maidstone
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