Field Account Manager

Field Account Manager

Dartford Full-Time 24000 - 40000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage accounts, drive product sales, and ensure customer satisfaction through regular visits.
  • Company: Join Daisy, a leading telecom provider focused on innovation and customer service.
  • Benefits: Enjoy 25 days holiday, professional development support, and discounts at over 1,200 retailers.
  • Why this job: Be part of a dynamic team that values growth, collaboration, and customer success.
  • Qualifications: Experience in telecoms and account management is essential; strong sales process knowledge preferred.
  • Other info: Field-based role with a competitive salary and uncapped commission potential.

The predicted salary is between 24000 - 40000 £ per year.

Job Description

Location: Field Based – South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 – 17:00/17:30

Responsibilities

1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

  • It is your responsibility to ensure you see your customer every 3 months for account reviews
  • It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
  • To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
  • It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
  • All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
  • To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
  • All quotes to customers must be provided within 48 hours of meeting SAT.
  • To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
  • Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
  • 2. Managing your existing base – customer service responsibilities

  • It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
  • The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
  • Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
  • If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
  • Qualifications

  • Telecoms experience is required on large size customers
  • Experience in Account Management
  • Clear understanding of the objectives of commercial businesses across multiple verticals
  • An understanding of sales process
  • Can demonstrate the sales process
  • Can clearly articulate Daisy’s core vision/competencies and product portfolio
  • Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been voted by Best Companies as the UK\’s no.1 Telecoms company and we are in the UK\’s top 30 Best Large Companies to work for in 2023.

    Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
  • Holiday purchase scheme
  • £500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you\’re getting married
  • Field Account Manager employer: Daisy Corporate Services Trading Limited

    Daisy is an exceptional employer for Field Account Managers, offering a dynamic work culture that prioritises professional development and employee satisfaction. With competitive salaries, uncapped commission, and generous holiday allowances, employees enjoy a supportive environment that fosters growth and collaboration. The South-based role provides unique opportunities to engage with large customers while benefiting from a range of perks, including discounts at over 1,200 retailers and additional days off for special occasions.
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    Contact Detail:

    Daisy Corporate Services Trading Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Field Account Manager

    ✨Tip Number 1

    Familiarise yourself with Daisy's product portfolio and services. Understanding the specifics of what we offer will not only help you in conversations with potential clients but also demonstrate your commitment to the role during interviews.

    ✨Tip Number 2

    Network within the telecoms industry, especially with professionals who have experience in account management. Building relationships can provide valuable insights and potentially lead to referrals that could strengthen your application.

    ✨Tip Number 3

    Prepare for role-play scenarios that may come up during the interview process. Practising how to handle customer objections or questions about our products can showcase your sales skills and readiness for the position.

    ✨Tip Number 4

    Stay updated on industry trends and challenges in telecoms. Being knowledgeable about current events and how they affect businesses can help you articulate how Daisy's solutions can meet customer needs effectively.

    We think you need these skills to ace Field Account Manager

    Account Management
    Sales Skills
    Customer Relationship Management
    Product Knowledge
    Effective Questioning
    Time Management
    Communication Skills
    Problem-Solving Skills
    Collaboration
    Data Entry Accuracy
    Follow-Up Techniques
    Telecoms Industry Knowledge
    Negotiation Skills
    Customer Service Orientation

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in account management and telecoms. Use specific examples that demonstrate your ability to achieve net growth and cross-sell products.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Daisy's vision and product portfolio. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with large customers.

    Showcase Your Product Knowledge: In your application, emphasise your high product knowledge and how it has helped you identify opportunities in previous roles. This will demonstrate your capability to increase product penetration effectively.

    Prepare for Potential Questions: Anticipate questions related to your account management strategies and how you handle customer service issues. Be ready to discuss specific instances where you've successfully resolved problems or improved customer satisfaction.

    How to prepare for a job interview at Daisy Corporate Services Trading Limited

    ✨Research Daisy's Products

    Before the interview, make sure to familiarise yourself with Daisy's product portfolio. Understanding their offerings will help you articulate how you can effectively cross-sell and increase product penetration during your discussions.

    ✨Prepare for Customer Scenarios

    Think of specific examples from your past experience where you've successfully managed accounts or resolved customer issues. Be ready to discuss how you identified customer needs and provided tailored solutions, as this will demonstrate your account management skills.

    ✨Showcase Your Telecoms Experience

    Highlight your experience in the telecoms industry, especially with large customers. Be prepared to discuss how your background aligns with the responsibilities of the Field Account Manager role and how it can benefit Daisy.

    ✨Ask Insightful Questions

    Prepare thoughtful questions about Daisy's business objectives and how the Field Account Manager role contributes to achieving them. This shows your genuine interest in the company and helps you understand how you can add value.

    Field Account Manager
    Daisy Corporate Services Trading Limited
    Location: Dartford
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