Field Account Manager

Field Account Manager

Southend-on-Sea Full-Time 32000 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage accounts, increase product sales, and ensure customer satisfaction through regular meetings.
  • Company: Join Daisy, a leading telecoms provider focused on innovation and customer service.
  • Benefits: Enjoy up to 30 days holiday, professional development, and discounts at over 1,200 retailers.
  • Why this job: Be part of a dynamic team that values growth, collaboration, and customer success.
  • Qualifications: Experience in telecoms and account management is essential; strong communication skills are a must.
  • Other info: Field-based role with a competitive salary and uncapped commission potential.

The predicted salary is between 32000 - 48000 £ per year.

Job Description

Location: Field Based – South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 – 17:00/17:30

Responsibilities

1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

  • It is your responsibility to ensure you see your customer every 3 months for account reviews
  • It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
  • To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
  • It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
  • All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
  • To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
  • All quotes to customers must be provided within 48 hours of meeting SAT.
  • To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
  • Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
  • 2. Managing your existing base – customer service responsibilities

  • It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
  • The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
  • Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
  • If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
  • Qualifications

  • Telecoms experience is required on large size customers
  • Experience in Account Management
  • Clear understanding of the objectives of commercial businesses across multiple verticals
  • An understanding of sales process
  • Can demonstrate the sales process
  • Can clearly articulate Daisy’s core vision/competencies and product portfolio
  • Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been voted by Best Companies as the UK\’s no.1 Telecoms company and we are in the UK\’s top 30 Best Large Companies to work for in 2023.

    Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
  • Holiday purchase scheme
  • £500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you\’re getting married
  • Field Account Manager employer: Daisy Corporate Services Trading Limited

    Daisy is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of up to £40,000 with uncapped commission, alongside a company car or car allowance. Our supportive work culture fosters collaboration and professional development, ensuring that employees have access to 25 days of holiday, increasing with service, as well as unique benefits like additional time off for birthdays or weddings. Join us in the South, where you can thrive in a dynamic environment focused on delivering excellent account management and customer satisfaction.
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    Contact Detail:

    Daisy Corporate Services Trading Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Field Account Manager

    ✨Tip Number 1

    Familiarise yourself with Daisy's product portfolio and recent developments in the telecoms industry. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.

    ✨Tip Number 2

    Network with current or former employees of Daisy on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.

    ✨Tip Number 3

    Prepare specific examples from your past experience that showcase your account management skills and ability to cross-sell products. Tailoring your stories to align with Daisy's objectives will make a strong impression.

    ✨Tip Number 4

    Practice articulating how you can contribute to Daisy's vision and goals. Being able to clearly communicate your understanding of their business objectives will set you apart from other candidates.

    We think you need these skills to ace Field Account Manager

    Account Management
    Sales Skills
    Customer Relationship Management
    Telecommunications Knowledge
    Cross-Selling Techniques
    Effective Questioning
    Meeting Preparation
    Product Knowledge
    Data Entry Accuracy
    Follow-Up Communication
    Collaboration with Support Teams
    Problem Resolution
    Customer Satisfaction Monitoring
    Understanding of Business Objectives
    Time Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in account management and telecoms. Use specific examples that demonstrate your ability to achieve net growth and cross-sell products.

    Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Account Manager role. Mention how your skills align with the responsibilities listed, such as conducting customer meetings and maintaining high product knowledge.

    Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you increased product penetration or improved customer satisfaction in past positions.

    Prepare for the Interview: If selected for an interview, prepare by researching Daisy's products and services. Be ready to discuss how you would identify customer needs and collaborate with support teams to enhance service quality.

    How to prepare for a job interview at Daisy Corporate Services Trading Limited

    ✨Research the Company

    Before your interview, make sure to research Daisy thoroughly. Understand their products, services, and recent developments in the telecoms industry. This will help you articulate how your skills align with their business objectives.

    ✨Prepare for Scenario Questions

    Expect scenario-based questions that assess your account management skills. Be ready to discuss how you've handled customer relationships, identified needs, and successfully cross-sold products in previous roles.

    ✨Showcase Your Product Knowledge

    Demonstrate your understanding of Daisy's product portfolio during the interview. Highlight how your knowledge can help identify opportunities for customer efficiency and cost reduction, which is crucial for the role.

    ✨Follow Up After the Interview

    After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also reinforces your interest in the position and the company.

    Field Account Manager
    Daisy Corporate Services Trading Limited
    Location: Southend-on-Sea
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