Field Account Manager

Field Account Manager

Sidcup Full-Time 24000 - 40000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage accounts, increase product sales, and ensure customer satisfaction through regular visits.
  • Company: Join Daisy, the UK's top telecoms company, recognised for its outstanding workplace culture.
  • Benefits: Enjoy uncapped commission, a company car, 25+ holidays, and discounts at over 1,200 retailers.
  • Why this job: Be part of a dynamic team that values growth, collaboration, and professional development.
  • Qualifications: Experience in telecoms and account management is essential; strong sales skills are a plus.
  • Other info: Field-based role in South London with flexible working hours.

The predicted salary is between 24000 - 40000 £ per year.

Job Description

Location: Field Based – South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 – 17:00/17:30

Responsibilities

1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

  • It is your responsibility to ensure you see your customer every 3 months for account reviews
  • It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
  • To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
  • It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
  • All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
  • To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
  • All quotes to customers must be provided within 48 hours of meeting SAT.
  • To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
  • Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
  • 2. Managing your existing base – customer service responsibilities

  • It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
  • The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
  • Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
  • If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
  • Qualifications

  • Telecoms experience is required on large size customers
  • Experience in Account Management
  • Clear understanding of the objectives of commercial businesses across multiple verticals
  • An understanding of sales process
  • Can demonstrate the sales process
  • Can clearly articulate Daisy’s core vision/competencies and product portfolio
  • Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been voted by Best Companies as the UK\’s no.1 Telecoms company and we are in the UK\’s top 30 Best Large Companies to work for in 2023.

    Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
  • Holiday purchase scheme
  • £500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you\’re getting married
  • Field Account Manager employer: Daisy Corporate Services Trading Limited

    Daisy is an exceptional employer, recognised as the UK's no.1 Telecoms company and ranked among the top 30 Best Large Companies to work for in 2023. With a strong focus on employee growth, we offer generous benefits including 25 days of holiday (increasing to 30 with service), support for professional development, and unique perks like an additional day off for your birthday or wedding. Our collaborative work culture encourages you to thrive, ensuring that the more you put in, the more you get out.
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    Contact Detail:

    Daisy Corporate Services Trading Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Field Account Manager

    ✨Tip Number 1

    Familiarise yourself with Daisy's product portfolio and recent developments in the telecoms industry. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.

    ✨Tip Number 2

    Network with current or former employees of Daisy on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.

    ✨Tip Number 3

    Prepare specific examples from your past experience that showcase your account management skills and ability to increase product penetration. Tailoring your stories to align with the responsibilities listed in the job description can set you apart.

    ✨Tip Number 4

    Practice your questioning techniques and how to identify customer needs effectively. Role-playing scenarios with a friend can help you refine these skills, making you more confident during potential interviews.

    We think you need these skills to ace Field Account Manager

    Account Management
    Sales Skills
    Customer Relationship Management
    Telecommunications Knowledge
    Cross-Selling Techniques
    Effective Communication
    Problem-Solving Skills
    Time Management
    Negotiation Skills
    Product Knowledge
    Data Entry Accuracy
    Customer Needs Analysis
    Collaboration with Support Teams
    Follow-Up and Customer Satisfaction

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in account management and telecoms. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Daisy's vision and competencies. Mention specific examples of how you've achieved net growth or increased product penetration in previous roles.

    Showcase Your Product Knowledge: In your application, emphasise your knowledge of telecom products and sales processes. This will help you stand out as a candidate who can deliver excellent account management and spot opportunities for efficiency.

    Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.

    How to prepare for a job interview at Daisy Corporate Services Trading Limited

    ✨Research Daisy's Products

    Before the interview, make sure to familiarise yourself with Daisy's product portfolio. Understanding their offerings will help you articulate how you can increase product penetration and cross-sell effectively during your discussions.

    ✨Prepare for Customer Scenarios

    Think of specific examples from your past experience where you've successfully managed accounts or resolved customer issues. Be ready to discuss how you used effective questioning to identify customer needs and how you collaborated with teams to deliver high-quality service.

    ✨Showcase Your Telecoms Experience

    Highlight your experience in the telecoms industry, especially with large customers. Be prepared to discuss how your understanding of sales processes can contribute to achieving net growth and increasing product penetration at Daisy.

    ✨Ask Insightful Questions

    Prepare thoughtful questions about Daisy's vision and objectives across multiple business verticals. This shows your genuine interest in the company and helps you understand how you can align your skills with their goals.

    Field Account Manager
    Daisy Corporate Services Trading Limited
    Location: Sidcup
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