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For Companies At a Glance
- Tasks: Lead strategies to retain customers and analyse data for trends.
- Company: Wavenet offers a supportive environment with a focus on employee wellbeing.
- Benefits: Enjoy hybrid working, generous leave, private medical coverage, and wellness programmes.
- Why this job: Join a dynamic team to make a real impact on customer loyalty and satisfaction.
- Qualifications: 7-10 years in customer retention with strong analytical and communication skills required.
- Other info: Work permit needed if not a passport holder of the country.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Summary: The Commercial Retention Manager is responsible for developing and executing strategies to retain and grow the customer base. This role involves analysing customer data, identifying trends, and implementing initiatives to enhance customer loyalty and reduce churn. The ideal candidate will have a strong background in customer retention, excellent analytical skills, and the ability to lead cross-functional teams. Working as an overlay across the Enterprise Account Management team the ideal candidate will have the ability to influence and motivate the individual Account Managers and effect close cooperation with team managers.
Key Responsibilities:
Qualifications
Qualifications:
Preferred Qualifications:
Additional Information
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Commercial Retention Manager employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Retention Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies, especially within the IT and Telecommunications sector. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the customer retention space, particularly those who have experience in cross-functional collaboration. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully reduced churn and increased customer loyalty in previous roles. Having quantifiable results ready to share will showcase your effectiveness and strategic thinking.
✨Tip Number 4
Research Wavenet's current customer engagement initiatives and think about how you could contribute to or improve these efforts. Tailoring your approach to align with their existing strategies will show that you're proactive and genuinely interested in the role.
We think you need these skills to ace Commercial Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention and data analysis. Use specific examples that demonstrate your ability to develop strategies and lead teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in reducing churn and enhancing customer loyalty, and explain how you can contribute to their success.
Highlight Analytical Skills: Since the role requires strong analytical skills, provide examples of how you've used data to inform decisions in previous roles. Mention any specific tools or methodologies you are proficient in.
Showcase Cross-Functional Collaboration: Emphasise your experience working with different teams, such as marketing and sales. Provide examples of successful projects where collaboration led to improved customer engagement and retention.
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Understand Customer Retention Strategies
Familiarise yourself with the latest trends and strategies in customer retention. Be prepared to discuss how you have successfully implemented these strategies in your previous roles, particularly in the IT and Telecommunications sector.
✨Showcase Analytical Skills
Since the role requires strong analytical skills, come ready to discuss specific examples of how you've used data analysis to identify trends and improve customer loyalty. Highlight any tools or methodologies you are proficient in.
✨Demonstrate Cross-Functional Collaboration
Prepare to talk about your experience working with different teams, such as marketing, sales, and product development. Share examples of how you’ve influenced and motivated team members to achieve common goals.
✨Prepare for Performance Metrics Discussion
Be ready to discuss key performance indicators (KPIs) you have established or monitored in past roles. Explain how these metrics helped measure the effectiveness of your retention initiatives and led to improved customer satisfaction.
