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- Tasks: Support the Change Manager in ensuring smooth IT changes and effective communication.
- Company: Join Wavenet, a company dedicated to innovation and employee wellbeing.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellness programmes.
- Why this job: Be at the forefront of IT change management and contribute to continuous improvement.
- Qualifications: Experience in Change Management within ITSM and strong organisational skills required.
- Other info: Work-life balance is valued, with additional leave for your commitment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you a detail-oriented, proactive individual with a passion for driving seamless IT change? We’re looking for a Change Analyst to support our Change Manager and play a key role in ensuring technology changes happen smoothly, with minimal disruption and maximum clarity.
About the Role
As a Change Analyst, you’ll be at the heart of our Change Management process — reviewing requests, coordinating stakeholders, facilitating communication, and ensuring changes are effectively implemented across the business. You\’ll help maintain the quality and integrity of our IT services while enabling innovation and continuous improvement.
What You’ll Be Doing
- Supporting the Change Manager in overseeing the Change Management lifecycle
- Reviewing and validating Change Requests for accuracy and compliance
- Scheduling and coordinating CAB (Change Advisory Board) meetings
- Keeping the Change Management database accurate and up to date
- Ensuring clear, timely communication across technical and business teams
- Monitoring change progress and capturing learnings through post-implementation reviews (PIRs)
- Guiding teams on Change Management policies, processes, and best practices
- Facilitating emergency change reviews and approvals
- Producing reports and identifying trends or risks in change activity
- Collaborating with Configuration Management and other ITIL-aligned teams to maintain process
Qualifications
What We’re Looking For
- Experience working in a Change Management or Change Analyst role within an IT Service Management (ITSM) environment
- Hands-on experience coordinating IT changes — including scheduling, documentation, and stakeholder communications
- Familiarity with ITIL frameworks and best practices
- Experience using Change Management tools such as ServiceNow
- Prior involvement in supporting or managing CAB (Change Advisory Board) meetings
- Strong organisational skills with the ability to manage multiple change requests simultaneously
- Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels
- Exceptional attention to detail, ensuring accurate documentation and compliance with change policies
- Analytical mindset to assess risks, understand impacts, and support effective decision-making
- Ability to perform well under pressure, particularly during emergency or high-priority changes
- Proficiency in ITSM tools and Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and presentations
- A proactive, adaptable approach to improving processes and contributing to a culture of continuous improvement
Additional Information
Did we mention the perks?
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
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Change Analyst employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Analyst
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as this knowledge is crucial for a Change Analyst role. Consider taking a short online course or reading up on ITIL principles to demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the Change Management space, especially those who have experience with tools like ServiceNow. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with coordinating CAB meetings and managing multiple change requests. Think of specific examples that showcase your organisational skills and ability to communicate effectively with stakeholders.
✨Tip Number 4
Stay updated on the latest trends in IT change management and be ready to share your thoughts during interviews. This shows your proactive approach and genuine interest in continuous improvement within the industry.
We think you need these skills to ace Change Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Change Management or as a Change Analyst. Emphasise your familiarity with ITIL frameworks and any hands-on experience you have with Change Management tools like ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for driving seamless IT change. Mention specific examples of how you've successfully coordinated IT changes and engaged with stakeholders in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to manage multiple change requests. Use bullet points to make these skills stand out and relate them to the job description.
Showcase Your Communication Abilities: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with technical and business teams in the past. This could be through reports, presentations, or during CAB meetings.
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Understand Change Management Principles
Familiarise yourself with the key concepts of Change Management, especially within an ITSM context. Be prepared to discuss how you have applied these principles in your previous roles, particularly focusing on ITIL frameworks and best practices.
✨Showcase Your Communication Skills
As a Change Analyst, effective communication is crucial. During the interview, demonstrate your ability to engage with stakeholders at all levels. Share examples of how you've facilitated discussions or coordinated meetings, especially CAB meetings.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple change requests simultaneously. Provide specific examples of your organisational strategies and tools you’ve used to keep track of changes, ensuring accuracy and compliance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical mindset and decision-making skills. Think about past experiences where you had to assess risks or handle emergency changes, and be ready to explain your thought process and outcomes.
