Account Manager - Sales Support

Account Manager - Sales Support

Burnley Full-Time 20000 - 27000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support sales by managing contracts, reports, and customer communications.
  • Company: Join Daisy, the UK's top telecoms company, recognised for its outstanding workplace culture.
  • Benefits: Enjoy flexible hours, professional development, discounts, and a day off for your birthday!
  • Why this job: Be part of a dynamic team, enhance your skills, and contribute to a leading company.
  • Qualifications: Must be detail-oriented, proficient in Microsoft Office, and eager to learn.
  • Other info: Work in a supportive environment with opportunities for growth and recognition.

The predicted salary is between 20000 - 27000 £ per year.

Job Description

Salary: £23,809.50 per annum
Location: Nelson
Working Hours: Flexible between 08:30am – 17:30 Monday to Friday (37.5 hours flexible start & finish over 5 days)

To provide administrative support to sales colleagues, generating contracts, sourcing contractual documentation to calculate termination fees / renewal dates and costs as well helping with the placement and completion of customer contracts.

Producing reports and updates for business analysis and assisting with the quality control checks for the departments. Supporting a desk and field team ensuring information is accurately relayed and reported.

Responsibilities:

  • Monitoring communications channels and updating CRM with information
  • Sending contracts out via e-signature and processing sales orders
  • Providing billing and account insight reports for sales agents
  • Resolving issues on contract queries or rejected orders
  • Completing QA checks ensuring compliance with process
  • Updating sales performance and reports
  • Working with affiliated Daisy brands, communicating and sharing confidential information
  • Working as part of a team against agreed framework, SLA’s and KPI’s
  • Communication with customers will occasionally be required to clarify information available
  • Carry out any ‘ad hoc’ assignments as and when required.
  • Qualifications

  • Previous administration experience desired
  • Able to work independently and as part of a team
  • Keen eye for detail and ability to check own work diligently
  • Knowledge of Microsoft Office 365 including Outlook, Word and Excel
  • Ability to communicate effectively with internal and external customers
  • Keen to self-learn and develop skills
  • Used to working on internal CRM systems and databases
  • Additional Information

    What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK\’s no.1 Telecoms company in 2023.

    Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays.
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you\’re getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products
  • #LI-Onsite

    Account Manager - Sales Support employer: Daisy Corporate Services Trading Limited

    Daisy is an exceptional employer located in Burnley, offering a vibrant work culture that prioritises professional development and employee well-being. With flexible working hours, a strong focus on team collaboration, and numerous benefits including eye care vouchers and discounts at over 1,200 retailers, Daisy fosters an environment where employees can thrive and achieve their personal goals. Join us to be part of a company recognised as the UK's number one Telecoms provider in 2023, where your contributions are valued and rewarded.
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    Contact Detail:

    Daisy Corporate Services Trading Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Account Manager - Sales Support

    ✨Tip Number 1

    Familiarise yourself with CRM systems, as this role heavily relies on updating and managing customer information. If you have experience with any CRM software, be ready to discuss how you've used it effectively in past roles.

    ✨Tip Number 2

    Brush up on your Microsoft Office 365 skills, particularly Excel, as you'll need to produce reports and perform data analysis. Consider creating sample reports or spreadsheets to showcase your proficiency during the interview.

    ✨Tip Number 3

    Demonstrate your attention to detail by preparing examples of how you've ensured quality control in previous positions. Be ready to explain your process for checking work and maintaining accuracy.

    ✨Tip Number 4

    Since communication with customers is part of the role, practice articulating how you've resolved issues or clarified information in past experiences. Highlight your ability to communicate effectively both internally and externally.

    We think you need these skills to ace Account Manager - Sales Support

    Administrative Support
    Contract Management
    CRM Proficiency
    Report Generation
    Quality Assurance
    Communication Skills
    Attention to Detail
    Problem-Solving Skills
    Microsoft Office 365
    Team Collaboration
    Customer Service
    Data Analysis
    Flexibility
    Self-Learning

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Manager - Sales Support role. Focus on your administrative support experience, knowledge of CRM systems, and proficiency in Microsoft Office 365.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description, such as generating contracts and providing billing insights, and explain how your background makes you a great fit.

    Highlight Teamwork and Communication Skills: Since the role involves working as part of a team and communicating with customers, emphasise your ability to collaborate effectively and communicate clearly. Provide examples from past experiences where you successfully worked in a team or resolved customer queries.

    Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A keen eye for detail is crucial for this role, so make sure your application reflects that quality.

    How to prepare for a job interview at Daisy Corporate Services Trading Limited

    ✨Know the Role Inside Out

    Make sure you thoroughly understand the responsibilities of an Account Manager in Sales Support. Familiarise yourself with tasks like generating contracts, updating CRM systems, and providing billing insights. This will help you answer questions confidently and demonstrate your suitability for the role.

    ✨Showcase Your Attention to Detail

    Since the job requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring compliance with processes, these anecdotes will highlight your strengths.

    ✨Demonstrate Effective Communication Skills

    As communication with both internal teams and customers is key, be ready to discuss how you've successfully communicated complex information in the past. Practice articulating your thoughts clearly and concisely, as this will be crucial during the interview.

    ✨Prepare Questions About Professional Development

    The company values personal growth, so come prepared with questions about their professional development opportunities. This shows your eagerness to learn and grow within the role, aligning with their ethos of 'the more you put in, the more you get out'.

    Account Manager - Sales Support
    Daisy Corporate Services Trading Limited
    Location: Burnley
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