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- Tasks: Join our team as a Service Desk Analyst, resolving technical issues and supporting customers.
- Company: Wavenet offers a dynamic work environment with a focus on employee wellbeing and development.
- Benefits: Enjoy hybrid working, generous annual leave, private medical coverage, and health programs.
- Why this job: Be part of a supportive culture that values your growth and work-life balance.
- Qualifications: Strong communication skills and experience in technical support are essential; ITIL certification is a plus.
- Other info: Work a rotating shift pattern with a focus on continuous learning and improvement.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are seeking a dedicated and customer-focused Service Desk Analyst to join our IT managed services team. In this role, you will be the first point of contact for customers, partners, and suppliers, providing exceptional support and resolving technical issues while maintaining high standards of communication. You will be responsible for the initial assessment, triage, research, and resolution of incidents and requests, ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.
Key Responsibilities:
Qualifications
Skills and Experience:
Additional Information
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
24x7 Ops Connectivity Engineer employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24x7 Ops Connectivity Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as network performance monitoring systems and ticketing tools like ServiceNow. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight your experience in managing SLAs and KPIs in previous roles. Be prepared to discuss specific examples of how you've met or exceeded these targets, as this is a key aspect of the position.
✨Tip Number 3
Showcase your problem-solving skills by preparing for scenario-based questions. Think of past experiences where you successfully resolved technical issues under pressure, as this will illustrate your capability to handle the demands of the role.
✨Tip Number 4
Emphasise your commitment to continuous learning and improvement. Mention any relevant certifications you hold or are pursuing, especially ITIL V3/4 Foundation, as this aligns well with the company's focus on professional development.
We think you need these skills to ace 24x7 Ops Connectivity Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and service desk roles. Emphasise your communication skills and any familiarity with SLA and KPI metrics, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully resolved technical issues in the past and how you meet the qualifications listed in the job description.
Showcase Technical Skills: Clearly outline your technical skills, especially your experience with network performance monitoring systems and ticketing tools like ServiceNow. If you have ITIL certifications or other relevant qualifications, make sure to highlight them.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 24x7 Ops Connectivity Engineer. Familiarise yourself with key terms like SLAs, KPIs, and ticketing tools such as ServiceNow, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, be prepared to demonstrate how you can explain technical concepts to non-technical users. Use examples from your past experiences where you successfully communicated complex information.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of specific instances where you resolved technical issues efficiently and how you prioritised tasks while maintaining clear communication.
✨Highlight Continuous Learning
Emphasise your commitment to continuous learning and improvement. Discuss any relevant certifications or training you've undertaken, and express your enthusiasm for expanding your technical knowledge in line with the evolving technologies in the field.
