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- Tasks: Join our vibrant team as a 1st Line Support Engineer, providing tech support to schools.
- Company: Wavenet is a fast-paced organisation dedicated to innovative technology solutions.
- Benefits: Enjoy hybrid working, generous annual leave, and comprehensive health and wellbeing perks.
- Why this job: This role offers hands-on experience in tech while supporting UK schools and enhancing your career.
- Qualifications: Ideal candidates have IT support experience, problem-solving skills, and a flexible attitude.
- Other info: Travel around London to support customers is part of the job.
The predicted salary is between 24000 - 36000 £ per year.
Location: Orpington, United Kingdom
Job Description Summary and purpose of the Job:
We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology. The successful candidate will be part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required. There will be hands-on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services. We operate two working patterns of the Service Desk: Monday to Friday 0800-1630 and 0930-1800. There will be an element of travel involved around London supporting our customers. If you want to further your career in a vibrant and fast-paced organisation, this might be the role for you.
The extent of your duties will include but are not limited to:
- Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
- Supporting a range of technologies.
- Custom products designed and developed in-house.
- VoIP and WiFi solutions.
- Backup and recovery solutions.
- Microsoft 365 and Google Workspace environments.
Qualifications:
The successful candidate will have:
- Background in providing IT support.
- General IT knowledge and understanding.
- Good problem-solving skills.
- Capable of working independently.
- Team player.
- Flexible attitude and strong work ethic.
- Understanding of networking and protocols.
- Experience in PC hardware upgrades.
Additional Information:
Did we mention the perks? At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
1st Line Support Engineer employer: Daisy Corporate Services Trading Limited
Contact Detail:
Daisy Corporate Services Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as VoIP, WiFi solutions, and cloud services like Microsoft 365 and Google Workspace. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your thought process and how you approach troubleshooting can be a key factor in impressing the interviewers.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your flexibility and teamwork skills, as these are highlighted in the job description. Think of examples from your past experiences where you successfully collaborated with others or adapted to changing situations.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 1st Line Support Engineer. Familiarise yourself with the technologies mentioned in the job description, such as VoIP, WiFi solutions, and Microsoft 365.
Tailor Your CV: Highlight your relevant experience in IT support and problem-solving skills in your CV. Make sure to include any specific technologies you've worked with that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention how your background makes you a great fit for the team and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Daisy Corporate Services Trading Limited
✨Know Your Technical Stuff
Brush up on your knowledge of IT support, networking, and the specific technologies mentioned in the job description. Be ready to discuss your experience with VoIP, WiFi solutions, and cloud services like Microsoft 365 and Google Workspace.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your problem-solving approach and how you can apply it to support the 3000 UK schools mentioned in the role.
✨Demonstrate Team Spirit
As a 1st Line Support Engineer, you'll be part of a team. Share experiences that showcase your ability to work collaboratively and support your colleagues, as well as how you handle escalations when necessary.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, the team dynamics, and the technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
