UC Field Account Manager

Exciting news from us at Daisy: we’re re-branding to O2 Business! Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand! As O2 Business, we believe in the wonder of simplicity; the joy that comes when technology works as it should, with reliability, clarity, and speed. We’re incredibly excited about this next step in our journey and you could be on that journey too.

We're looking for a UC Field Account Manager to manage and grow an existing portfolio of business customers by building strong relationships, identifying new sales opportunities, and delivering an exceptional customer experience. You'll help drive account growth by increasing product penetration across our O2 Business and Daisy solutions portfolio.

What You'll Be Doing:

• Manage and develop an existing portfolio of business customers.
• Conduct regular face-to-face account reviews to understand customer needs and identify opportunities for growth.
• Increase product penetration by cross-selling O2 Business and Daisy Unified Communications products and solutions.
• Build trusted, long-term relationships with customers, acting as their dedicated account manager.
• Work closely with specialist teams to recommend tailored Unified Communications and technology solutions.
• Prepare and deliver customer quotations and proposals in a timely manner.
• Maintain an accurate sales pipeline and customer records within the CRM system.
• Proactively manage customer service issues, ensuring they are resolved quickly and to a high standard.
• Identify customers at risk of leaving and work with internal teams to retain their business.
• Consistently achieve sales, growth and account development targets.

What We’re Looking For:

• Previous experience selling or managing Unified Communications (UC) solutions within a B2B environment.
• Proven experience in Account Management, Field Sales or B2B Sales.
• Strong understanding of Unified Communications products and services, with the ability to identify customer needs and recommend suitable solutions.
• A proven track record of growing existing customer accounts and achieving sales targets.
• Excellent relationship-building and communication skills.
• Strong organisational and time management skills.
• Experience using CRM systems to manage customer accounts and sales opportunities.
• Self-motivated with the ability to work independently and manage your own diary.
• Full UK driving licence.

What we Offer:

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married.
• Professional development – training and support to help you grow.
• Eye care vouchers and discounted Medicash membership for healthcare savings.
• Exclusive Virgin Media and O2 deals for you and your family and friends.
• Exclusive discounts and savings at over 1,200 retailers.

At O2 Business, we're passionate about developing people who build lasting customer relationships and deliver exceptional results. As a Field Account Manager, you'll have the opportunity to make a real impact while growing your career in a supportive and ambitious team.

The Company:

We’re Daisy, the largest independent telecoms company in the UK. We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers. Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace in which our team learn, develop, and progress. Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.