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For Companies At a Glance
- Tasks: Install and maintain telecommunication solutions while ensuring top-notch customer service.
- Company: Join the UK's leading independent provider of voice and connectivity services.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a growing team that keeps Britain connected and supports local businesses.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Dynamic role with opportunities for travel and career advancement.
The predicted salary is between 24800 - 31200 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition.
Job Description
Salary: Up to £31,000 plus a company car/car allowance
Working Hours: Mon - Fri - occasional evening and weekend work may be required
Location: North East England
Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.
To install and maintain telecommunication solutions, call management, call recording applications, automated attendants, routers, hosted systems and network equipment that meets customer requirements correctly first time.
Responsibilities
- Installation of hosted and/or on-premise telecommunication solutions
- Maintenance of hosted and/or on-premise telecommunication solutions
- Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions
- Installation and maintenance of edge network devices (Routers, Switches etc)
- Diagnostics and fault finding
- Site surveys and audits, remote or on-site including collation and recording of customer requirements
- Ensure customer is kept up to date during any remote or on-site interactions
- Delivering bespoke customer systems and/or solutions training
- Accurate labelling of installed equipment
- Work to company quality standards and best practice recommendations
- Leaving customer equipment in a secure state
- Provide customer with a security check list where required
- Record Voice recordings for Auto Attendant if required
Qualifications
- Excellent communication skills – both internal and client-facing
- Excellent analytical skills
- Team working
- Problem solving
- Microsoft Office
- Knowledge of legacy PBX systems advantageous (i.e., Panasonic, LG, Samsung etc)
- Knowledge of Gamma hosted solutions and applications preferred
- Good understanding of edge networks
- CAT5/6 Cabling experience advantageous
Additional Information
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you’re getting married
Telecommunications Field Engineer employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to telecommunications. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to telecommunications. Think about how you’d handle installations or troubleshooting in real-life situations. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored to your skills and interests.
We think you need these skills to ace Telecommunications Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecommunications Field Engineer role. Highlight relevant experience, especially in installing and maintaining telecommunication solutions, and don’t forget to mention any specific skills like knowledge of edge networks or legacy PBX systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about telecommunications and how your skills align with our company’s mission. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t hesitate to demonstrate your problem-solving abilities through examples from your past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Daisy Communications
✨Know Your Tech
Make sure you brush up on your knowledge of telecommunication solutions, especially hosted and on-premise systems. Familiarise yourself with edge network devices like routers and switches, as well as any legacy PBX systems mentioned in the job description. This will show that you're not just interested in the role but also have the technical know-how to back it up.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully communicated with clients or team members, especially during troubleshooting or training sessions. This will help demonstrate your ability to keep customers informed and engaged.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical and problem-solving skills. Prepare by thinking of specific instances where you've diagnosed issues or implemented solutions in a tech environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand the Company Culture
Research the company’s ethos and values, particularly their focus on growth and customer service. Be ready to discuss how your personal goals align with their mission to support UK businesses. Showing that you understand and resonate with their culture can set you apart from other candidates.
