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- Tasks: Install and maintain telecommunication solutions while ensuring top-notch customer service.
- Company: Join a dynamic team at Daisy, where your efforts are rewarded.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1200 retailers.
- Why this job: Make a real impact in telecommunications while travelling and learning new skills.
- Qualifications: Strong communication, problem-solving skills, and knowledge of telecommunication systems preferred.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Up to 31000 plus a company car / car allowance.
Working Hours: Mon - Fri - occasional evening and weekend work may be required.
Location: Scotland central belt (Glasgow to Edinburgh) although North East England considered. Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.
To install and maintain telecommunication solutions including call management, call recording applications, automated attendants, routers, hosted systems, and network equipment that meets customer requirements correctly first time.
Responsibilities:
- Installation of hosted and/or on-premise telecommunication solutions.
- Maintenance of hosted and/or on-premise telecommunication solutions.
- Delivery of Moves, Additions, and Changes of hosted and/or on-premise telecommunication solutions.
- Installation and maintenance of edge network devices (Routers, Switches, etc.).
- Diagnostics and fault finding.
- Site surveys and audits remote or on-site including collation and recording of customer requirements.
- Ensure customer is kept up to date during any remote or on-site interactions.
- Delivering bespoke customer systems and/or solutions training.
- Accurate labelling of installed equipment.
- Work to company quality standards and best practice recommendations.
- Leaving customer equipment in a secure state.
- Provide customer with a security checklist where required.
- Record voice recordings for Auto Attendant if required.
Qualifications:
- Excellent communication skills both internal and client-facing.
- Excellent analytical skills.
- Team working.
- Problem solving.
- Microsoft Office.
- Knowledge of legacy PBX systems advantageous (i.e. Panasonic, LG, Samsung, etc.).
- Knowledge of Gamma hosted solutions and applications preferred.
- Good understanding of edge networks.
- CAT5/6 cabling experience advantageous.
Additional Information:
What are the benefits of working at Daisy? Our ethos is simple: the more you put in, the more you get out.
Benefits:
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- Holiday purchase scheme.
- 500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1200 retailers.
- An additional day off on your birthday or if you're getting married.
Remote Work: No
Employment Type: Full-time
Key Skills: Active Directory, Technical Documentation, Windows, On-Site Support, Test Equipment, Linux, Internet, Preventive Maintenance, Technical Assistance, Troubleshoot, Problem Resolution, Setup, Hardware, Technical Support, UNIX.
Department / Functional Area: Procurement
Experience: years
Vacancy: 1
Telecommunications Field Engineer employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to telecommunications. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to telecommunications. Think about how you’d handle installations or troubleshooting in real-life situations. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, tailored just for you.
We think you need these skills to ace Telecommunications Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecommunications Field Engineer role. Highlight relevant experience, especially in installing and maintaining telecommunication solutions, and don’t forget to mention any knowledge of edge networks or legacy PBX systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your excellent communication skills and problem-solving abilities, and how they align with our ethos at StudySmarter.
Showcase Your Skills: In your application, make sure to showcase your technical skills, especially those related to Microsoft Office and any experience with CAT5/6 cabling. We love seeing candidates who can demonstrate their analytical skills and team working abilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Daisy Communications
✨Know Your Tech
Brush up on your knowledge of telecommunication solutions, especially hosted and on-premise systems. Be ready to discuss your experience with routers, switches, and legacy PBX systems. This will show that you’re not just familiar with the tech but can also apply it in real-world scenarios.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients in the past, especially during installations or troubleshooting. This will demonstrate your ability to keep customers informed and satisfied.
✨Problem-Solving Scenarios
Think of specific instances where you’ve diagnosed and resolved technical issues. Be prepared to walk through your thought process during these situations. This will highlight your analytical skills and problem-solving abilities, which are crucial for a Telecommunications Field Engineer.
✨Understand the Company Culture
Familiarise yourself with the company’s ethos and values. They emphasise putting in effort to reap rewards, so be ready to discuss how you align with this philosophy. Mention any professional development goals you have and how they fit into the company’s vision.
