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For Companies At a Glance
- Tasks: Coordinate network services, manage orders, and communicate with teams and customers daily.
- Company: Join the UK's top independent telecom provider, supporting businesses with voice and cloud services.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team in a reputable company with growth opportunities and a positive culture.
- Qualifications: Strong communication skills, customer service experience, and a knack for multitasking are essential.
- Other info: Office-based role in Prudhoe with a competitive salary and additional perks.
The predicted salary is between 19800 - 26700 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working. We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.
Location: Prudhoe - Office Based
Salary: £23,809.50 per annum
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)
Key Responsibilities:
- Arranging network-related services
- Porting numbers
- Organising kit delivery
- Requesting engineering resources and customer sign-off
- Updating internal platforms, systems, and third-party portals; communicating with internal departments, suppliers, and customers
Qualifications:
- Excellent verbal and written communication skills
- Enthusiastic, eager to learn, and adaptable to change
- Experience dealing with customers, internal colleagues, and suppliers to progress and coordinate orders
- Previous telecoms and order management experience is desirable
- Ability to work under pressure and multitask
- Ownership of issues and resolution, liaising with internal departments to ensure timely and satisfactory customer resolutions
- Excellent service skills with a focus on customer relationships
- Strong team player but capable of working independently
- Experience with in-house systems and working knowledge of Word & Excel
Additional Information
What are the benefits of working at Daisy? Our ethos is simple: the more you put in, the more you get out. We have been awarded a 2-Star accreditation by the Sunday Times Best Companies and voted the UK's no.1 Telecoms company in 2023. Here are some benefits we offer:
- 25 days holidays plus bank holidays, with an additional day for each year of service up to 30 days
- £500 referral bonus
- Professional development opportunities
- Eye care vouchers and discounted Medicash membership
- Sim deals for you and your family/friends
- Discounts at over 1,200 retailers
- Additional day off for your birthday or wedding
Systems Provisioning Coordinator employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Provisioning Coordinator
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially regarding network services and number porting. Understanding these concepts will help you speak confidently about your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This will demonstrate your ability to handle pressure and maintain strong relationships with customers and suppliers.
✨Tip Number 3
Highlight your experience with internal systems and tools like Word and Excel. Being able to discuss specific instances where you've used these tools effectively can set you apart from other candidates.
✨Tip Number 4
Network with current employees or professionals in the telecoms field. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Systems Provisioning Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Systems Provisioning Coordinator position. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in telecoms, order management, and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the job requirements, such as your ability to multitask and work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Daisy Communications
✨Showcase Your Communication Skills
As the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated with customers or colleagues in the past.
✨Highlight Your Customer Service Experience
Since the position involves liaising with customers and suppliers, it's crucial to highlight any relevant experience you have in customer service. Share specific instances where you resolved issues or improved customer satisfaction, showcasing your ability to build strong relationships.
✨Demonstrate Your Adaptability
The job description mentions the need for someone who is enthusiastic and adaptable to change. Be ready to discuss situations where you've had to adjust quickly to new challenges or changes in your work environment, illustrating your flexibility and eagerness to learn.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of telecoms and order management systems. Be prepared to answer questions related to network services, number porting, and any relevant software tools, as this will show your readiness for the responsibilities outlined in the job description.
