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- Tasks: Provide top-notch IT support to over 250 customers and resolve user issues onsite.
- Company: Join the UK's leading independent provider of voice and connectivity services.
- Benefits: Enjoy 25 days holiday, professional development, and a £500 referral bonus.
- Why this job: Be the first point of contact for customers and make a real difference in their IT experience.
- Qualifications: Good knowledge of PC hardware, software, and Microsoft operating systems required.
- Other info: Dynamic work environment with opportunities for growth and extra days off for special occasions.
The predicted salary is between 26000 - 36400 £ per year.
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Salary: £26,000 per annum
Location: Cheadle
Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively.
Responsibilities
- Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
- Liaising with Projects Team installing network infrastructure at customer sites.
- Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
- Act as the initial point of contact in the resolution of user IT issues.
- Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
- Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
- Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications
- Good PC/ Laptop hardware and Software knowledge.
- Good fault-finding skills.
- Good Knowledge of Microsoft desktop operating systems and productivity suite.
- Knowledge of Server operating systems.
- Knowledge of Active Directory.
- Knowledge of Microsoft 365 Administration.
- Basic networking knowledge.
- A knowledge of the following would be an advantage:
- Office 365 Fundamentals and/or Azure fundamentals.
- Hyper V.
- CRMs.
- Backup and recovery technologies.
- AV Software.
Additional Information
- 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
- An extra day off on your birthday or if you're getting married.
- £500 referral bonus – bring great people, get rewarded!
- Professional development – training and support to help you grow.
- Eye care vouchers and discounted Medicash membership for healthcare savings.
- Sim deals for you and your family/friends.
Onsite IT Support Engineer in Stockport employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer in Stockport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with people in the IT field. You never know who might have a lead on your next job opportunity.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend to throw some common IT support questions your way.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle real-world challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Onsite IT Support Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite IT Support Engineer role. Highlight your relevant experience with PC and laptop hardware, software knowledge, and any fault-finding skills you have. We want to see how your background fits with what we do!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining us and how you can contribute to our mission of supporting UK businesses. Keep it friendly and professional – we love a good personality!
Show Off Your Skills: In your application, don’t forget to mention your knowledge of Microsoft desktop operating systems, Active Directory, and any networking skills. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Daisy Communications
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC and laptop hardware, Microsoft operating systems, and basic networking. Be ready to discuss specific examples of how you've resolved IT issues in the past, as this will show your practical experience.
✨Practice Your Communication Skills
As the first point of contact for customers, your communication skills are crucial. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to handle customer queries over the phone or via email.
✨Familiarise Yourself with Helpdesk Systems
Since you'll be logging tickets and updating helpdesk systems, it’s a good idea to familiarise yourself with common helpdesk software. If you have experience with any specific systems, be sure to mention that during the interview.
✨Show Enthusiasm for Continuous Learning
The role involves working with various technologies, so express your eagerness to learn and grow. Mention any relevant courses or certifications you’re pursuing, like Office 365 or Azure fundamentals, to show you're proactive about your professional development.
