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- Tasks: Provide onsite IT support, resolve user issues, and log helpdesk tickets.
- Company: Join the UK's top independent provider of voice and connectivity services.
- Benefits: Enjoy 25 days holiday, professional development support, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team with a strong reputation and opportunities for growth.
- Qualifications: Good knowledge of PC hardware/software, Microsoft OS, and basic networking skills required.
- Other info: Work in a supportive environment with a focus on personal and professional growth.
The predicted salary is between 24000 - 33600 £ per year.
Company Description: Join the UK's leading independent provider of voice, connectivity, mobile, phone systems, and cloud services to keep Britain working. We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.
Job Details:
- Salary: £24,000 per annum
- Location: Cheadle
- Working Hours: Mon to Fri, 8:30am - 6:30pm (37.5 hours)
You will work in the IT division, providing excellent service to over 250 external customers. The role involves being the first point of contact when a ticket is logged, including speaking to customers over the phone, logging and responding to emails, and proactively logging tickets.
Responsibilities:
- Work as an onsite IT Technician at customer sites in central London to resolve user issues.
- Coordinate with the Projects Team to install network infrastructure at customer sites.
- Log helpdesk emails promptly into the helpdesk system.
- Act as the initial contact for resolving user IT issues.
- Accurately record all activities related to customer IT issues in the helpdesk system.
- Update all helpdesk tickets daily, even if there has been no customer communication.
- Escalate IT issues and collaborate with Project Engineers to resolve issues beyond support scope.
Qualifications:
- Good knowledge of PC/Laptop hardware and software.
- Strong fault-finding skills.
- Knowledge of Microsoft desktop OS and productivity suite.
- Knowledge of server operating systems.
- Familiarity with Active Directory.
- Experience with Microsoft 365 administration.
- Basic networking knowledge.
Additional advantages include knowledge of:
- Office 365 and/or Azure fundamentals
- Hyper-V
- CRMs
- Backup and recovery technologies
- Antivirus software
Additional Information: This role reports to the Chief Financial Officer but requires strong relationships across the Group Board of Directors.
Benefits of working at Daisy: Our ethos is simple: the more you put in, the more you get out. We are proud to have received a 2-Star accreditation by the Sunday Times Best Companies and to be voted the UK's No.1 Telecoms company in 2023.
Benefits include:
- 25 days holiday plus bank holidays, with an additional day for each year of service up to 30 days
- Holiday purchase scheme
- £500 referral bonus
- Support for professional development
- Eye care vouchers and discounted Medicash membership
- Sim deals for you and your family/friends
- Discounts at over 1,200 retailers
- Additional day off on your birthday or if you’re getting married
Onsite IT Support Engineer employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills, especially for handling customer queries over the phone. Since you'll be the first point of contact for IT issues, demonstrating your ability to communicate clearly and effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the role itself, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved IT issues or provided excellent customer service. Having specific anecdotes ready will help you demonstrate your problem-solving skills and customer-centric approach during the interview.
We think you need these skills to ace Onsite IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of PC/Laptop hardware, Microsoft desktop OS, and any experience with Active Directory or Microsoft 365 administration.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to communicate effectively with customers.
Highlight Relevant Skills: Clearly list your technical skills related to the position, such as fault-finding abilities, basic networking knowledge, and familiarity with server operating systems. This will help demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Daisy Communications
✨Know Your Tech
Brush up on your knowledge of PC and laptop hardware, Microsoft desktop OS, and productivity suites. Be prepared to discuss your experience with troubleshooting and fault-finding, as this will be crucial for the role.
✨Demonstrate Communication Skills
As the first point of contact for customers, strong communication skills are essential. Practice explaining technical issues in simple terms and be ready to showcase your ability to handle customer queries effectively.
✨Familiarise Yourself with Helpdesk Systems
Understand how helpdesk systems work, as you'll need to log and update tickets regularly. Mention any previous experience you have with similar systems during the interview to show you're prepared for the role.
✨Show Enthusiasm for Continuous Learning
The company values professional development, so express your eagerness to learn and grow within the role. Highlight any relevant certifications or courses you've completed, especially in areas like Microsoft 365 or networking.
