At a Glance
- Tasks: Drive growth by managing customer accounts and enhancing their experience with our products.
- Company: Join the UK's leading independent telecom provider with a vibrant culture.
- Benefits: Up to £40,000 salary, car allowance, uncapped commission, and 25+ days holiday.
- Other info: Enjoy professional development and discounts at over 1,200 retailers.
- Why this job: Make a real impact in the telecom industry while developing your career.
- Qualifications: Experience in account management and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary : Up to £40,000 plus £5,000 car allowance or company car plus an uncapped commission structure
Location
- North West
- Working Hours : Monday - Friday 8:30/9:00 - 17:00/17:30
To achieve set MRR, OOR, MRM & OOM targets.
To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
- It is your responsibility to ensure you see your customer every 3 months for account reviews
- It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
- To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
- By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
- It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
- All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
- To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
- All quotes to customers must be provided within 48 hours of meeting SAT.
Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
- Managing your existing base – customer service responsibilities
- It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
- Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
- If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
Qualifications
- Telecoms or similar industry experience
- Experience in Account Management
- Clear understanding of the objectives of commercial businesses across multiple verticals
- An understanding of sales process
- Can demonstrate the sales process
- Can clearly articulate Daisy’s core vision/competencies and product portfolio
- Can demonstrate all Daisy’s core products into a commercial business at all senior levels
- Can set personal development objectives
- Utilises CRM systems to build pipeline and manage pipeline effectively
- Clear and articulate written and verbal communication
- Understanding of Daisy’s product portfolio and the benefits this provides our customers
- Customer centric attitude
- Can demonstrate that they can manage a base of existing customers with world class account management
- Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
- Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
Field Account Manager in Blackburn employer: Daisy Communications
At Daisy, now rebranded as O2 Business, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity and support. Our commitment to employee growth is evident through our frequent recognition in employee-rated lists, showcasing our dedication to creating a workplace where team members can learn, develop, and thrive. Located in Cheadle, you will be part of a dynamic organisation that values innovation and collaboration, ensuring that your contributions make a meaningful impact in keeping Britain working.
StudySmarter Expert Advice🤫
We think this is how you could land Field Account Manager in Blackburn
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Daisy Communications as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Daisy Communications and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Daisy Communications’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Account Manager in Blackburn
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Daisy Communications, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Daisy Communications, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Daisy Communications.
How to prepare for a job interview at Daisy Communications
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Daisy Communications offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Daisy Communications but also helps you get a feel for whether you’d thrive in that environment.
