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- Tasks: Deliver top-notch customer service and support Business Partners to grow their customer base.
- Company: Join a dynamic team at Daisy, a leading partner in customer service solutions.
- Benefits: Enjoy 25 days holiday, referral bonuses, and discounts at over 1,200 retailers.
- Why this job: Be part of a supportive culture that values your input and offers professional growth.
- Qualifications: Must be adaptable, detail-oriented, and possess strong communication skills.
- Other info: Work Monday to Friday with flexible hours and enjoy an extra day off for special occasions.
The predicted salary is between 19300 - 25100 £ per year.
Company DescriptionJoin the UK\’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely Fest the major networks and suppliers as well as through acquisition – so there\’s always an exciting new opportunity to support UK businesses on the horizon.
Job DescriptionSalary: £23,809.50
Location: Nelson
Monday to Friday 8:30/9:00 Hawaii 17:00/17:30
To provide a right first‐time level of service ensuring the customer expectations are met.
To refer any growth, revenue or churn opportunities identified to the Business Partner & internal account manager associated to the account.
To work closely with our Business Partners, fully supporting them with their customer base, enabling them to increase not only their customer base but for them to recognise Daisy as their preferred partner.
Identify and elevate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers.
Establish and build strong relationships with other departments.
Establishing and building rapport with customers, providing accurate and timely information to instil Читать confidence in our ability to deliver an exceptional level of service.
To deliver against the key business objectives, business service level agreements and individual key performance indicators.
Ensure clear, concise, and comprehensive notes are entered onto the systems after each contact, with relevant documents attached where necessary.
To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.
Qualifications
Be able to demonstrate an ability to work within a fast‐paced environment within the service industry.
Competent with all Microsoft packages.
Ability to understand, analyse and interpret data.
Take ownership of issues and follow through to conclusion.
Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
Can do attitude with a flexible approach to work.
To build and maintain good working relationships with both internal and external customers.
Be able to demonstrate a logical thought process, meeting customer demands and expectations.
Ability to work well as an individual and as part of a team.
Possess excellent, assertive, and controlled telephone manner.
A high level of professionalism.يلة اExcellent communication skills – both verbal and written.
Problem analysis/solving.
Attention to detail.
Additional Information \\.Commands>What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted the UK\’s no.1 Telecoms company in 2023.
25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
£500 referral scheme bonus.
Professional development to help you achieve your personal goals.
Eye care vouchers available and discounted Medicash membership.
Sim deals for you and your family/friends.
Access to discounts and savings at more than 1,200 retailers.
An additional day off on your birthday or if you\’re getting married.
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Customer Service Executive - Partner Business employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Partner Business
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Executive role. Understanding how to provide a 'right first-time' service and support Business Partners will help you demonstrate your fit for the position during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed customer queries or escalations in the past. This will highlight your ability to handle challenges effectively, which is crucial for this role.
✨Tip Number 3
Research StudySmarter's values and culture. Being able to align your personal values with ours can make a significant impact during interviews, as we look for candidates who will thrive in our environment.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office and data analysis. Since proficiency in these areas is essential for the role, being ready to talk about your skills will set you apart from other candidates.
We think you need these skills to ace Customer Service Executive - Partner Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Executive role. Emphasise your ability to work in a fast-paced environment and your proficiency with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed customer queries or built relationships in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as strong questioning and listening skills, attention to detail, and the ability to work independently as well as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Daisy Communications
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Executive in the Partner Business. Familiarise yourself with the key tasks such as managing customer queries and building relationships, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to showcase your verbal and written skills. Practice answering questions clearly and concisely, and consider providing examples of how you've effectively communicated with customers in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues. Highlight your analytical skills and attention to detail, as these are essential for identifying and escalating process issues effectively.
✨Exhibit a Positive Attitude
A flexible approach and a positive attitude are key traits for this position. During the interview, convey your enthusiasm for the role and your willingness to adapt to challenges, which will show that you're a great fit for the team.
