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For Companies At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with clients.
- Company: Join the UK's leading independent telecom provider, supporting businesses nationwide.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a top-rated company with a vibrant culture and growth opportunities.
- Qualifications: Must thrive in fast-paced environments and possess excellent communication skills.
- Other info: Office-based role in Nelson with a supportive team atmosphere.
The predicted salary is between 19800 - 26700 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Location: Nelson, BB9
Salary: £23,809.50 per annum
Hours of Work: Monday – Friday 9:00 – 17:30 (37.5 hours)
As a Customer Service Executive within one of our Daisy customer service teams, your role will involve you taking full ownership for customer queries, establishing a suitable resolution for both the customer and the business in a timely manner.
First line contact for customer queries relating to general account enquiries, billing queries, order queries, faults/technical queries and disconnection requests. Understanding when it is appropriate to upscale any of these queries to the second line teams via a warm transfer.
Within this role, you can boost your earnings with £5 incentives for 5-star Trustpilot reviews while contributing to lead generation with just two leads per month.
Why Choose Us?
✅ Monday to Friday schedule – No weekend shifts.
✅ A fun, energetic team environment with full training and ongoing support.
✅ Clear career progression opportunities within Daisy.
✅ Make a real impact by helping small businesses grow with our tailored solutions.
What You’ll Be Doing:
As a Customer Service Executive, you will:
- Provide a right first‑time level of service ensuring the customer expectations are met.
- Identify opportunities to maximise growth and revenue through cross‑selling opportunities referring, where appropriate, to specialist sales teams.
- Identify and upscale any process issues and offer suggestions/ideas for suitable resolutions.
- Increase customer loyalty and reduce churn working in synergy with other departments.
- Build and maintain good working relationships with both internal and external customers, establishing and building strong relationships with other departments.
- Establish rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
- Deliver against the key business objectives, business service level agreements and individual key performance indicators.
- Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
- Have confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
Qualifications
What We’re Looking For
- Be able to demonstrate an ability to work within a fast‑paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
- Can‑do attitude with a flexible approach to work.
- To build and maintain good working relationships with both internal and external customers.
- Be able to demonstrate a logical thought process, meeting customer demands and expectations.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive and controlled telephone manner.
- A high level of professionalism.
- Excellent communication skills – both verbal and written.
- Problem analysis/solving.
- Attention to detail.
Additional Information
What Are the Benefits of Working at Daisy?
Our ethos is simple: the more you put in, the more you get out.
Here’s what we offer:
- 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
- An extra day off on your birthday or if you’re getting married
- £500 referral bonus – bring great people, get rewarded!
- Professional development – training and support to help you grow
- Eye care vouchers and discounted Medicash membership for healthcare savings
- Sim deals for you and your family/friends
- Exclusive discounts and savings at over 1,200 retailers
Ready to Elevate Your Customer Service Career?
If you’re passionate about delivering a right‑first‑time customer experience, confident handling escalations, and skilled at building strong relationships while spotting opportunities to grow revenue, we want to hear from you. You’ll play a key role in driving customer loyalty, reducing churn, and achieving business KPIs—working collaboratively across teams to deliver exceptional service at Daisy.
Apply today and help shape outstanding customer experiences at Daisy Communications.
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Customer Service Executive employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a controlled telephone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared with examples of how you've handled difficult situations in the past can set you apart during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'problem analysis', 'communication skills', and 'customer loyalty' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer issues in the past and how you can contribute to their goals.
Showcase Relevant Skills: In your application, emphasise your ability to work in a fast-paced environment and your proficiency with Microsoft packages. Highlight your problem-solving skills and your experience in building relationships with customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Executive.
How to prepare for a job interview at Daisy Communications
✨Research the Company
Before your interview, take some time to learn about the company’s values, products, and recent developments. This will not only help you understand their business better but also show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. During the interview, demonstrate your verbal and written skills by being clear and concise in your answers, and don’t forget to listen actively.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific examples where you successfully resolved customer issues or improved processes. This will illustrate your ability to think critically and take ownership of challenges.
