At a Glance
- Tasks: Provide first-line support to customers, solving problems and maintaining systems.
- Company: Join Daisy, the largest independent telecoms company in the UK.
- Benefits: Fantastic training, ongoing support, and opportunities for career growth.
- Other info: Inclusive and supportive culture with a focus on teamwork.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: Confident telephone manner and customer service experience preferred.
The predicted salary is between 32400 - 39600 £ per year.
We’re looking for a Customer Service Advisor to join our friendly and fast-paced Technical Support team at O2 Business. This is a great opportunity for someone who enjoys working with customers, solving problems and thrives in an environment where no two days are the same. As a Customer Service Advisor, you’ll play an important role in providing first-line telephone support to our customers, helping to maintain their systems and resolving technical faults quickly and professionally. You’ll work closely with our technical teams where required, using your problem-solving skills and excellent customer service to ensure our customers receive the best possible support. If you’re outgoing, motivated and enjoy working in a team where you’ll receive fantastic training, ongoing support and the tools you need to succeed, we’d love to hear from you.
Location: Bournemouth
Hours of work: Monday to Friday 8:30/9:00 – 17:00-17:30 (37.5 hours)
What You'll Be Doing
- Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
- Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
- Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
- Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
- Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.
What We’re Looking For
- An excellent and confident telephone manner
- Customer Service experience
- Ability to thrive in a fast paced environment
- Strong organisational skills
- Previous experience in an inbound call centre is desirable
At O2 Business, we’re passionate about developing people who are ready to grow and build rewarding careers. As a Customer Service Advisor, you’ll play a key role in supporting our customers, developing your technical knowledge and building valuable skills within a fast-paced environment, this is your chance to take the next step in your career and make a real impact.
The Company
We’re Daisy, the largest independent telecoms company in the UK. We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers. Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.
Why work with Daisy?
We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress. Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.
Customer Service Advisor in Bournemouth employer: Daisy Communications
At Daisy, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture that fosters personal and professional growth. As a Finance Business Partner, you'll have the opportunity to make a significant impact within a dynamic finance team, supported by ongoing development initiatives and a commitment to employee well-being. Located in Nelson or Cheadle, our offices are designed to encourage collaboration and innovation, making it an ideal environment for those looking to advance their careers while contributing to our mission of Keeping Britain Working.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Communications:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Communications!
How to prepare for a job interview at Daisy Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
