At a Glance
- Tasks: Provide Tier 1 support for voice and network services, ensuring high-quality customer experiences.
- Company: Join a growing team in a dynamic tech environment focused on voice operations.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Other info: Clear progression opportunities into advanced engineering roles await you.
- Why this job: Kickstart your tech career with hands-on experience in VoIP and unified communications.
- Qualifications: Basic understanding of VoIP, SIP, and networking concepts; strong communication skills required.
The predicted salary is between 28000 - 28000 € per year.
We are seeking a motivated and detail‑oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. This role is responsible for providing Tier 1 support across a wide range of voice, UC, and network services, delivering initial diagnostics, service assurance, and operational checks, ensuring customers receive a high‑quality and efficient support experience. This position is ideal for someone looking to build a strong technical foundation in VoIP, SIP, unified communications, and network fundamentals, with clear progression opportunities into more advanced engineering roles.
Key Responsibilities
- Serve as the first point of contact for all voice‑related incidents and service requests.
- Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
- Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing, and dial plan behaviour, plus remote site checks.
- Support cloud voice services by completing first‑line Operator Connect, Direct Routing, and Microsoft Teams Voice assurance checks.
- Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity, and performance symptoms.
- Manage service assurance and communication, ensuring accurate ticket logging, clear updates, and well‑documented findings for escalations.
Key Requirements
- Foundational understanding of VoIP and SIP‑based communication.
- Ability to perform structured troubleshooting and follow diagnostic steps.
- Strong communication skills with a customer‑focused approach.
- Basic understanding of networking concepts (IP, routing, switching, VLANs).
- Ability to work effectively in a fast‑paced, process‑driven environment.
Benefits
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Professional development to help you achieve your personal goals.
- Eye care vouchers and discounted Medicash membership.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
Tier 1 Voice Operations Engineer in Nelson employer: Daisy Communications Ltd
Join a dynamic and supportive team as a Tier 1 Voice Operations Engineer in Nelson, where your contributions are valued and recognised. With a strong focus on employee development, we offer clear pathways for career progression, alongside generous benefits such as 25 days of holiday plus bank holidays, professional development opportunities, and unique perks like an extra day off for your birthday. Our collaborative work culture prioritises customer satisfaction and technical excellence, making it an ideal environment for those eager to grow their skills in voice and network services.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Voice Operations Engineer in Nelson
✨Tip Number 1
Get to know the company! Research their voice operations and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment where you can simulate VoIP issues. Being able to demonstrate your problem-solving abilities will impress interviewers and show you're ready for the Tier 1 role.
✨Tip Number 3
Network with current employees or industry professionals. Use platforms like LinkedIn to connect and ask about their experiences. This insider knowledge can give you an edge and help you understand what the team values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our team!
We think you need these skills to ace Tier 1 Voice Operations Engineer in Nelson
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with VoIP, SIP, and any relevant technical skills. We want to see how your background aligns with the Tier 1 Voice Operations Engineer role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about voice operations and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, let us know how you’ve successfully communicated complex ideas in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Daisy Communications Ltd
✨Know Your VoIP Basics
Make sure you brush up on your foundational knowledge of VoIP and SIP-based communication. Be ready to discuss how these technologies work, as well as any relevant experiences you've had. This will show that you're not just interested in the role but also have a genuine understanding of the field.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising structured troubleshooting scenarios. Think about common voice-related issues and how you would approach diagnosing them. This will help you demonstrate your problem-solving skills and your ability to follow diagnostic steps effectively.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, be prepared to showcase your customer-focused approach. Think of examples where you've successfully communicated technical information to non-technical users. This will highlight your ability to manage service assurance and keep customers informed.
✨Familiarise Yourself with Networking Concepts
Brush up on basic networking concepts like IP, routing, switching, and VLANs. You might be asked questions related to these topics, so having a solid understanding will give you an edge. Plus, it shows that you're proactive about learning and growing in the field.
