At a Glance
- Tasks: Manage sales diaries, ensure accuracy, and support quality checks.
- Company: Join 4Com Ltd, a dynamic team within O2 Business.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Work Monday to Friday in a vibrant Bournemouth location.
- Why this job: Be part of a team that values quality and efficiency in operations.
- Qualifications: Experience in admin or customer service with strong attention to detail.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000.00 per annum
Location: Bournemouth
Hours of work: Monday to Friday (37.5 hours)
What You’ll Be Doing
- Support the effective management of sales diaries by updating appointments, reallocating slots where required and ensuring records are accurate and current.
- Complete diary validation and quality checks to confirm appointments meet agreed standards.
- Review calls, booking information and supporting notes to identify quality issues.
- Maintain accurate administrative records.
- Liaise with sales teams and managers to resolve diary queries, confirm changes and support effective appointment handovers.
- Monitor quality outcomes and highlight recurring themes, trends or training needs to help improve overall performance.
What We’re Looking For
- Previous experience in an administrative, sales support, diary management, quality or customer service role.
- Strong attention to detail and the ability to maintain accuracy when handling appointments, records and quality checks.
- Good organisational skills, with the ability to manage multiple tasks, prioritise effectively and work to deadlines.
- Confident communication skills, both written and verbal, with the ability to work effectively with internal teams and customers.
- Experience using CRM systems, Microsoft Office and other internal systems to update information and track activity.
Employer: 4Com Ltd (O2 Business)
Diary & Quality Assistant in Bournemouth employer: Daisy Communications Ltd
4Com Ltd is an exceptional employer located in the vibrant city of Bournemouth, offering a supportive work culture that prioritises employee development and well-being. With a focus on quality and operational excellence, employees benefit from comprehensive training opportunities, a collaborative environment, and a commitment to maintaining high standards in service delivery. Join us to be part of a dynamic team where your contributions are valued and recognised, making a meaningful impact in the sales support landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Diary & Quality Assistant in Bournemouth
✨Tip Number 1
Get to know the company! Research 4Com Ltd and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to diary management and quality checks. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed diaries or improved quality in previous roles. We love seeing real-life applications of your experience, so be ready to share those stories!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Diary & Quality Assistant in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in administration or customer service, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Diary & Quality Assistant role. Mention specific experiences that relate to diary management and quality checks to grab our attention.
Show Off Your Tech Skills:Since we use CRM systems and Microsoft Office, it’s important to mention your proficiency with these tools. If you’ve got any experience with similar systems, be sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daisy Communications Ltd
✨Know Your Diary Management
Make sure you understand the ins and outs of diary management. Brush up on how to update appointments, reallocate slots, and maintain accurate records. Being able to discuss your previous experience in this area will show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires a strong focus on accuracy, prepare examples that highlight your attention to detail. Think about times when you caught errors or improved processes through careful checks. This will demonstrate your ability to maintain high standards.
✨Communicate Clearly
Practice your communication skills before the interview. You’ll need to liaise with sales teams and managers, so be ready to explain how you've effectively communicated in past roles. Clear, confident communication can set you apart from other candidates.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems or Microsoft Office, be prepared to discuss it. Highlight any specific tools you've used and how they helped you manage information and track activity. This shows you're tech-savvy and ready to adapt to their systems.
