At a Glance
- Tasks: Resolve customer complaints and enhance the customer journey with a proactive approach.
- Company: Join a dynamic team at 4Com Ltd, part of O2 Business.
- Benefits: Enjoy 24 days holiday, professional development, and exclusive discounts.
- Other info: Great opportunities for career growth and a supportive team environment.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Strong communication skills and experience in complaint management preferred.
The predicted salary is between 33000 - 33000 £ per year.
Salary: Up to £33,000.00 per annum DoE
Location: Bournemouth
Hours of work: Monday – Friday 9am – 5.30
What You'll Be Doing
- Proactively resolving customer complaints by working collaboratively with internal departments to understand and improve the customer journey.
- Managing complaint handling with professionalism, empathy, and confidence, effectively de-escalating challenging situations where required.
- Taking ownership of cases, prioritising workloads, and ensuring complaints are resolved promptly and efficiently.
- Identifying root causes of complaints and recommending improvements to enhance the customer experience and reduce complaint volumes.
- Managing escalated cases involving Finance Partners and the Ombudsman, ensuring all correspondence complies with regulatory and internal requirements.
- Building effective relationships with key stakeholders, regulatory bodies, and third parties, communicating with professionalism, credibility, and sound judgement.
What We’re Looking For
- Excellent organisational skills, a proactive attitude, and the ability to use their own initiative.
- Strong attention to detail and a solutions-focused approach to problem-solving.
- Excellent communication and relationship-building skills.
- The ability to work independently while contributing positively to a team environment.
- Strong written English and proficiency in Microsoft Office applications.
- A balance of commercial awareness and customer focus, delivering positive outcomes for all parties.
- Experience managing complaints and escalated customer cases would be preferable.
Benefits
- 24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days)
- Referral bonus
- Professional development – training and support to help you grow
- Eye care vouchers and discounted gym membership
- Exclusive Virgin media and O2 deals for you and your family/friends
- Variety of incentive schemes depending on role
We are part of a wider company – O2 Business, however your employing entity is 4Com Ltd.
Customer Service Specialist in Bournemouth employer: Daisy Communications Ltd
At 4Com Ltd, we pride ourselves on being an exceptional employer in Bournemouth, offering a supportive work culture that prioritises employee growth and development. With competitive benefits such as up to 30 days of holiday, professional training opportunities, and exclusive discounts, we empower our Customer Service Specialists to thrive while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Communications Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Communications Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Communications Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Communications Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Communications Ltd!
How to prepare for a job interview at Daisy Communications Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
