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- Tasks: Provide Tier 1 support for voice and network services, ensuring high-quality customer experiences.
- Company: Join a dynamic team in a growing Voice Operations department.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Other info: Fast-paced environment with opportunities for personal growth and additional perks.
- Why this job: Kickstart your career in tech with hands-on experience in voice operations.
- Qualifications: Basic understanding of VoIP, strong communication skills, and troubleshooting abilities.
The predicted salary is between 28000 - 28000 ÂŁ per year.
We are seeking a motivated and detail‑oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. The role is responsible for providing Tier 1 support across a wide range of voice, UC, and network services. You will handle initial diagnostics, service assurance, and operational checks, ensuring customers receive a high‑quality and efficient support experience.
Key Responsibilities
- Serve as the first point of contact for all voice‑related incidents and service requests.
- Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
- Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing, and dial plan behaviour, plus remote site checks.
- Support cloud voice services by completing first‑line Operator Connect, Direct Routing, and Microsoft Teams Voice assurance checks.
- Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity, and performance symptoms.
- Manage service assurance and communication, ensuring accurate ticket logging, clear updates, and well‑documented findings for escalations.
Qualifications
- Foundational understanding of VoIP and SIP‑based communication.
- Ability to perform structured troubleshooting and follow diagnostic steps.
- Strong communication skills with a customer‑focused approach.
- Basic understanding of networking concepts (IP, routing, switching, VLANs).
- Ability to work effectively in a fast‑paced, process‑driven environment.
Benefits
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- ÂŁ500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
Tier 1 Voice Operations Engineer employer: Daisy Communications Limited
Contact Detail:
Daisy Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 Voice Operations Engineer
✨Tip Number 1
Get to know the company! Research their voice operations and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling Tier 1 support, brush up on your VoIP and SIP knowledge. Run through some common scenarios and how you'd approach them – it’ll give you confidence when discussing your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which we all know can make a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our Voice Operations team.
We think you need these skills to ace Tier 1 Voice Operations Engineer
Some tips for your application 🫡
Show Your Passion for Voice Operations: When writing your application, let us see your enthusiasm for voice technology! Mention any relevant experience or projects that highlight your interest in VoIP and SIP-based communication. We love candidates who are genuinely excited about the field.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Highlight your skills and experiences that directly relate to the Tier 1 Voice Operations Engineer role, so we can quickly see why you’d be a great fit!
Tailor Your Application: Make sure to customise your application for this specific role. Refer to the job description and align your skills with the key responsibilities mentioned. This shows us that you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Daisy Communications Limited
✨Know Your VoIP Basics
Make sure you brush up on your foundational understanding of VoIP and SIP-based communication. Being able to discuss these concepts confidently will show that you're ready for the technical aspects of the role.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising structured troubleshooting scenarios. Think about common voice-related incidents and how you would approach diagnosing them. This will help you demonstrate your problem-solving skills during the interview.
✨Communicate Clearly
Since strong communication skills are key, practice explaining technical concepts in simple terms. This will not only help you connect with the interviewer but also showcase your customer-focused approach.
✨Familiarise Yourself with Networking Concepts
Get comfortable with basic networking concepts like IP, routing, and switching. Being able to discuss these topics will give you an edge, especially when it comes to performing diagnostics related to voice quality.