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- Tasks: Provide Tier 1 support for voice and network services, ensuring high-quality customer experiences.
- Company: Join a dynamic team in a growing Voice Operations department.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Other info: Fast-paced environment with opportunities for personal growth and additional perks.
- Why this job: Kickstart your career in tech with hands-on experience in voice operations.
- Qualifications: Basic understanding of VoIP, strong communication skills, and a customer-focused mindset.
The predicted salary is between 28000 - 28000 ÂŁ per year.
We are seeking a motivated and detail‑oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. The role is responsible for providing Tier 1 support across a wide range of voice, UC, and network services. You will handle initial diagnostics, service assurance, and operational checks, ensuring customers receive a high‑quality and efficient support experience.
Key Responsibilities
- Serve as the first point of contact for all voice‑related incidents and service requests.
- Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
- Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing, and dial plan behaviour, plus remote site checks.
- Support cloud voice services by completing first‑line Operator Connect, Direct Routing, and Microsoft Teams Voice assurance checks.
- Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity, and performance symptoms.
- Manage service assurance and communication, ensuring accurate ticket logging, clear updates, and well‑documented findings for escalations.
Qualifications
- Foundational understanding of VoIP and SIP‑based communication.
- Ability to perform structured troubleshooting and follow diagnostic steps.
- Strong communication skills with a customer‑focused approach.
- Basic understanding of networking concepts (IP, routing, switching, VLANs).
- Ability to work effectively in a fast‑paced, process‑driven environment.
Benefits
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- ÂŁ500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
Tier 1 Voice Operations Engineer in England employer: Daisy Communications Limited
Contact Detail:
Daisy Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 Voice Operations Engineer in England
✨Tip Number 1
Get to know the company! Research their voice operations and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with voice-related incidents, brush up on your VoIP and SIP knowledge. Maybe even set up a mock scenario to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Don’t miss out!
We think you need these skills to ace Tier 1 Voice Operations Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with voice and UC platforms. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about voice operations and how you can contribute to our team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We love candidates who can convey complex ideas clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daisy Communications Limited
✨Know Your VoIP Basics
Make sure you brush up on your foundational understanding of VoIP and SIP-based communication. Be ready to discuss how these technologies work, as well as any relevant experiences you've had. This will show that you're not just familiar with the terms but can apply them in real-world scenarios.
✨Practice Structured Troubleshooting
Since the role involves performing structured troubleshooting, it’s a good idea to practice walking through diagnostic steps. Prepare to explain your thought process when diagnosing issues, perhaps using examples from past experiences. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. During the interview, focus on articulating your thoughts clearly and confidently. Practice explaining technical concepts in simple terms, as you might need to do this when dealing with customers or team members who may not have a technical background.
✨Familiarise Yourself with Networking Concepts
Having a basic understanding of networking concepts like IP, routing, and switching is crucial. Brush up on these topics before your interview, and be prepared to discuss how they relate to voice quality and service assurance. This knowledge will help you stand out as a candidate who is ready to tackle the challenges of the role.