At a Glance
- Tasks: Provide onsite IT support and resolve user issues efficiently in Greater Manchester.
- Company: Join Daisy, the largest independent telecoms company in the UK, now rebranding to O2 Business.
- Benefits: Enjoy perks like enhanced annual leave, birthday day off, and an Employee Assistance Programme.
- Other info: Join a supportive culture that values innovation, accountability, and teamwork.
- Why this job: Be the first point of contact for IT support and make a real difference for customers.
- Qualifications: Minimum 2 years in customer-facing IT support with strong troubleshooting skills.
The predicted salary is between 33750 - 41250 £ per year.
- Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
- Act as the first point of contact for customer IT incidents and service requests.
- Log, manage, and update all support tickets accurately within the helpdesk system.
- Ensure all tickets are updated daily, even where there has been no customer communication.
- Diagnose and resolve hardware, software, and basic networking issues.
- Escalate complex issues to senior engineers or project teams when required.
- Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
- Proactively identify potential issues and take preventative action where possible.
- Maintain compliance with IT security policies and report any suspected security incidents.
- Minimum of 2 years' experience in a customer-facing IT support role.
- Microsoft 365 or Azure Fundamentals.
- Strong knowledge of PC/laptop hardware and troubleshooting.
- Good fault-finding and problem-solving skills.
- Knowledge of Microsoft Windows desktop operating systems.
- Experience with Microsoft 365 and productivity tools.
- Basic understanding of Active Directory.
- Basic networking knowledge (e. g., TCP/IP, DNS, DHCP).
- Experience using IT service management / ticketing systems.
- The Benefits Employee Assistance Programme Perkpal Enhanced Annual Leave Benefit 4 Birthday Day Off Celebration Leave Holiday Purchase.
- About Daisy
We're Daisy, the largest independent telecoms company in the UK.
We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.
Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.
Why work with Daisy?
We're proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.
Across all our offices, you'll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.
- Values
- Innovation We are creative and fearless in our work.
- Accountability We take ownership of our work and lead from the front.
- Teamwork We collaborate widely and build supportive environments.
- Documents
Daisy Communications Limited Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
This is a Permanent, Full Time vacancy that will close in {x} days at {xx: xx} BST.
The Vacancy Exciting news from us at
Daisy: we're re-branding to O2 Business!
Following the merger between Virgin Media O2 Business and Daisy Group last year, we're taking the next step in our journey by announcing our new brand!
As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.
We're incredibly excited about this next step in our journey and you could be on that journey too., At O2 Business, we're passionate about developing those who drive results and build rewarding careers.
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First Line IT Support Engineer in Cheadle employer: Daisy Communications Limited
At Daisy, now rebranded as O2 Business, we pride ourselves on being the largest independent telecoms company in the UK, offering a vibrant and inclusive work culture that fosters employee growth and development. With a strong commitment to innovation and teamwork, our employees enjoy a range of benefits including an Employee Assistance Programme, enhanced annual leave, and unique perks like a birthday day off, all while working in the dynamic Greater Manchester area. Join us to be part of a supportive team dedicated to keeping Britain working and advancing your career in IT support.
Contact Details:
Daisy Communications Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support Engineer in Cheadle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daisy Communications Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daisy Communications Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Line IT Support Engineer in Cheadle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daisy Communications Limited:Your cover letter is your chance to shine! Tell us why you want to work at Daisy Communications Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daisy Communications Limited!
How to prepare for a job interview at Daisy Communications Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
