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- Tasks: Be the go-to tech guru for customers, solving their IT issues and managing helpdesk tickets.
- Company: Join a leading telecommunications provider with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, hands-on experience, and a chance to grow your tech skills.
- Why this job: Make a real difference by helping clients with their tech needs every day.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
- Other info: Work in a dynamic environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading telecommunications provider is seeking an IT Technician in Bolton, United Kingdom. The role serves as the first point of contact for customers, resolving user issues and managing helpdesk tickets.
Candidates should possess excellent communication skills and take a proactive approach to IT problem-solving. This on-site position offers a unique opportunity to work directly with clients and ensure their IT needs are addressed efficiently.
Onsite IT Support Lead — Customer-Facing Tech in Bolton employer: Daisy Communications Limited
Contact Detail:
Daisy Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Lead — Customer-Facing Tech in Bolton
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Bolton. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your IT problem-solving abilities. Include examples of how you've resolved customer issues in the past. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your thought process and demonstrate your proactive approach to problem-solving during the interview.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Onsite IT Support Lead — Customer-Facing Tech in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact for customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively resolve user issues.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've tackled IT problems before. This will show us that you're not just reactive but also proactive in finding solutions.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific experiences that relate to managing helpdesk tickets and working directly with clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Daisy Communications Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies and systems relevant to the role. Brush up on common IT issues and solutions, as you'll likely be asked to troubleshoot scenarios during the interview.
✨Show Off Your Communication Skills
Since this role involves direct interaction with customers, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical users in the past.
✨Be Proactive in Problem-Solving
Demonstrate your proactive approach by sharing specific instances where you identified potential IT issues before they became problems. This shows that you can think ahead and keep things running smoothly for clients.
✨Research the Company Culture
Familiarise yourself with the telecommunications provider’s values and culture. Tailor your responses to reflect how your work ethic and attitude align with their mission, showing that you’re a great fit for their team.
