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- Tasks: Be the go-to tech guru for over 250 customers, solving their IT issues.
- Company: Join a leading telecommunications provider in Northern Ireland.
- Benefits: Enjoy competitive pay, hands-on experience, and a chance to grow your skills.
- Why this job: Make a real difference by helping customers with their tech needs every day.
- Qualifications: Strong communication skills and a knack for problem-solving in IT.
- Other info: Work in a dynamic environment with plenty of opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecommunications provider in Northern Ireland seeks an IT Technician to serve as the first point of contact for over 250 customers. The role involves resolving user issues, managing helpdesk tickets, and coordinating with project teams for infrastructure installation. Ideal candidates will have excellent communication skills and a proactive approach to IT problem-solving. This on-site position provides an opportunity to work directly with customers to ensure their IT needs are met efficiently.
Onsite IT Support Engineer - Customer-Facing Tech Lead in Bolton employer: Daisy Communications Limited
Contact Detail:
Daisy Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer - Customer-Facing Tech Lead in Bolton
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and other IT professionals. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects or any relevant IT solutions you've implemented. This can really set you apart from other candidates when you're face-to-face with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your problem-solving approach and demonstrate your communication skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Onsite IT Support Engineer - Customer-Facing Tech Lead in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact for customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively resolve user issues.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've tackled IT problems head-on in the past. This will show us that you're not just reactive but proactive in your problem-solving approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific experiences that relate to managing helpdesk tickets or coordinating with project teams, as these are key aspects of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Daisy Communications Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common IT issues and solutions, as well as the tools and software used in helpdesk environments. Being able to demonstrate your knowledge will show that you're ready to tackle customer problems head-on.
✨Practice Your Communication Skills
Since this role is customer-facing, it's crucial to convey information clearly and effectively. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to simulate customer interactions, ensuring you can handle queries with confidence and clarity.
✨Show Your Proactive Problem-Solving
Prepare examples of how you've tackled IT issues in the past. Think about times when you went above and beyond to resolve a problem or improve a process. This will highlight your proactive approach and ability to think on your feet, which is essential for this position.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge in the interview. Look into their mission, recent projects, and any community involvement. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
