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- Tasks: Provide top-notch IT support to over 250 customers and resolve user issues onsite.
- Company: Join a dynamic team dedicated to delivering exceptional IT services.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in the tech field.
- Why this job: Be the hero who solves IT problems and makes a difference for customers every day.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Exciting work environment with plenty of chances to learn and advance your career.
The predicted salary is between 30000 - 42000 £ per year.
You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, which includes speaking to the customers over the phone, logging and responding to emails, and logging tickets proactively.
Working as an onsite IT Technician at customer sites in Cheadle to resolve user issues. Liaising with the Projects Team installing network infrastructure at customer sites. Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
Act as the initial point of contact in the resolution of user IT issues. Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems. Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support/service desk.
Onsite IT Support Engineer in Bolton employer: Daisy Communications Limited
Contact Detail:
Daisy Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer in Bolton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly over the phone is key. Try role-playing with a friend to get comfortable with common IT support scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Onsite IT Support Engineer in Bolton
Some tips for your application 🫡
Show Your Customer Service Skills: Since you'll be the first point of contact for our customers, make sure to highlight any previous experience in customer service. We want to see how you can provide excellent support and resolve issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention your experience with IT support and any relevant technical skills that align with what we’re looking for in an Onsite IT Support Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daisy Communications Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common issues, troubleshooting steps, and the tools you'll be using. This will help you answer questions confidently and demonstrate your expertise.
✨Practice Customer Interaction Scenarios
Since you'll be the first point of contact for customers, practice how you would handle various customer interactions. Role-play scenarios where you need to log tickets or resolve issues over the phone. This will help you communicate clearly and effectively during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think critically and act decisively under pressure.
✨Familiarise Yourself with Helpdesk Systems
Since logging and updating tickets is a key part of the role, make sure you understand how helpdesk systems work. If possible, research the specific system used by the company and be ready to discuss how you would manage ticket updates and escalations efficiently.
