Family Support Leader

Supported by the Senior Family Support Team Leader, the post holder will work within a small team to provide bespoke support, guidance, training and strategies to families whose child has a neurodevelopmental difference, whether diagnosed or not. The post holder must be willing to travel and work flexibly to meet the needs of the families who will access the service.

Hours: 30 hours per week - Fixed Term to 30th November 2027 with possible extension subject to funding. Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check.

• Act as the main point of contact for families in need of support and signpost to other services and teams as appropriate.
• Assess the needs of families that are new to the service to be able to signpost them to the most appropriate support and services.
• Provide a bespoke package of support that is tailored to the needs of the individual families and may include providing strategies and advice, written information and liaising with other services to ensure they get the support that they need.
• Train as a Sleep Counsellor and deliver a package of sleep support and learning workshops to parents/carers who have a child/young person with an identified additional need.
• Build and maintain positive, trust-based relationships with families and young people/adults, in order to identify the key issues which are relevant to them.
• Plan and deliver 1:1 support and group support activities such as parent coffee mornings and drop-in sessions.
• Maintain and develop an up-to-date knowledge of local service provision for appropriate signposting and referrals.
• Contribute towards the protection of individuals from abuse by adhering to Daisy Chain’s safeguarding policies at all times.
• Ensure confidentiality is maintained and that Daisy Chain’s GDPR Policy is adhered to at all times.
• Ensure effective and accurate recording and reporting systems in line with Daisy Chain's procedures.
• Undertake administrative tasks necessary for the efficient and effective delivery of the key responsibilities in this role.

• Comply with the Charities’ Health and Safety policy in all employment practices.
• Maintain the integrity of the Daisy Chain brand in all internal and external communications.
• Work in ways which promote equality of opportunity, participation and responsibility.
• Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity.
• Undertake any training and development deemed necessary for the pursuance of the post.
• Ability to travel within the community to provide planned services.
• Any other duties from time to time, commensurate with the level of the post.

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

• Experience of delivering support services to families, young people and adults with complex needs including autism.
• Experience of multi-agency working.
• Experience of working with individuals with Autism Spectrum Disorders and other Neurodevelopmental Disorders.
• Experience of safeguarding vulnerable children and young people.

• Level 3 qualification in a relevant field (e.g. autism, education, health & social care).

• Knowledge of safeguarding, referral routes and effective procedures and an ability to apply this.
• Ability to communicate effectively around highly sensitive and complex cases with individuals from a variety of backgrounds and with varying needs.
• Knowledge of current legislation relating to work with children and young people.
• An ability to remain calm, objective and proactive when faced with complex cases, including safeguarding.
• A thorough understanding of the challenges faced by individuals with neurodevelopmental differences.
• Up-to-date knowledge of developments in autism and other related neurodevelopmental disorders.
• A good understanding of local authorities and public health bodies and how they work.
• Excellent written and verbal communication skills.
• Excellent listening skills and the ability to be sympathetic and discreet.
• IT literate and able to use all appropriate software packages.
• In-depth knowledge of support services available at a local level.

• Understanding of and commitment to the aims, ethos and philosophy of Daisy Chain.
• A commitment to maintaining confidentiality and a clear DBS.
• Ability to travel to projects, events and meetings.
• Clean full driving license with own transport.
• Ability to work well independently and as part of a team.

• Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years’ service.
• Birthday day off.
• A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
• Alongside your induction plan, new members of staff have a 9 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
• Ongoing training and development.
• Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
• Company Pension Scheme.
• Free on-site car parking and refreshments.
• Social and charitable events.
• Company sick pay after successful completion of probationary period.
• Savings Club.
• Give as you earn scheme for staff to make donations to a charity of their choice if they wish.
• If your role requires membership of a professional body, we will pay your membership fees.
• We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.
• If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.