At a Glance
- Tasks: Meet and greet guests, ensuring a fantastic experience while maintaining building security.
- Company: Join Daish's Holidays, a vibrant company focused on guest satisfaction.
- Benefits: Earn £13.10 per hour, enjoy extra time off for your birthday, and access wellbeing support.
- Other info: Flexible night shifts with opportunities for career growth and fun family holiday perks.
- Why this job: Be the face of hospitality at night and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27300 - 27300 £ per year.
Join us for a new and exciting career with Daish's Holidays as our Night Porter!
Responsibilities:
- Undertake front‑of‑house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience.
- Ensure the security of the building during quiet hours, conducting regular walk‑rounds and logging actions in a log.
- Deal with guest requests to assist in a comfortable stay.
- Keep track of hours worked in accordance with the 17‑week average rule.
- Be fully conversant with emergency procedures, including handling guests who become ill, fire safety, and procedures for working alone.
- Follow the company Health & Safety policy and help maintain a safe working environment, including the 'buddy' contact process.
- Assist guests with luggage if necessary.
Benefits and Working Conditions:
- Hourly pay of £13.10.
- Typical night porter shift from 11 pm to 7 am, with weekends and bank holidays included.
- Referral bonus of £100 for referring a friend.
- Extra paid day off for your birthday.
- Access to mental wellbeing and financial assistance support programs.
- Opportunity to participate in the 'Take your family on a Daish's holiday' scheme for as little as £105 per holiday (4 nights, breakfast, dinner, room, travel and entertainment all included).
Qualities and skills you can bring to the night shift.
Night Concierge: Guest Experience & Safety Lead in Weymouth employer: Daish's Holidays
Daish's Holidays is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture and competitive hourly pay of £13.10 for the Night Concierge role. With unique benefits such as an extra paid day off for your birthday and access to mental wellbeing support, employees can thrive both personally and professionally while enjoying the opportunity to create memorable experiences for guests in a vibrant holiday environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge: Guest Experience & Safety Lead in Weymouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Practice your customer service skills! Since the job is all about guest experience, think of scenarios where you can showcase your ability to handle requests and ensure a comfortable stay. Role-play with a friend if you need to!
✨Tip Number 3
Familiarise yourself with emergency procedures. Knowing how to handle situations like illness or fire safety will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, you’ll be one step closer to joining our team at Daish's Holidays!
We think you need these skills to ace Night Concierge: Guest Experience & Safety Lead in Weymouth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Concierge role. Highlight your experience in customer service and any relevant skills that align with the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you the perfect fit for the role. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Daish's Holidays
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Concierge. Familiarise yourself with front-of-house duties, guest safety protocols, and emergency procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing a superb customer service experience, think of examples from your past where you've gone above and beyond for guests or customers. Be ready to share these stories during the interview to demonstrate your commitment to guest satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an ill guest or ensuring safety during quiet hours. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle emergencies. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
