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- Tasks: Book amazing holidays and assist customers with their travel plans.
- Company: Join Daish's Holidays, a fun family-run holiday operator in Bournemouth.
- Benefits: Enjoy competitive pay, discounts, mental healthcare, and extra perks like a birthday day off.
- Why this job: Be part of a friendly team and make holiday dreams come true!
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Work in a vibrant environment with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We’re currently looking for Reservations advisors to join our small and fun team based in Bournemouth – but don’t think this is just like every other call centre role!
You’ll get to speak to our wonderful customers, many of whom travel multiple times a year and you’ll be booking great value holidays. You’ll be part of a team where everyone knows your name and you’ll get to enjoy a fun and friendly environment.
The role is full time and includes weekend work on a rota basis – you’ll typically work one full weekend and one Saturday or Sunday per month. To ensure our high service levels, we operate a variety of shifts but there’s not silly early starts or super late nights – our earliest shift is 8am – 4.30pm and our latest is 9.30am – 6pm. Sunday we’re only open 9am – 3pm and you get a full day off in the week in lieu, so you’ve still got plenty of time for a life outside work.
The Reservations Advisor – Duties and skills
As a Sales Advisor you\’ll be the primary or inbound sales for all hotels. You’ll become an expert in all areas of our holidays and assist our customers with selecting the right break for them.
Duties:
- Answer inbound calls for booking and brochure enquiries
- Answer customer emails and website call-backs
- Working closely with the various hotels and coach team
- Sending booking paperwork and brochures
Skills:
We’re looking for people with the following skills. Any previous travel our tourism experience is welcome but certainly not essential as full training will be provided.
- Hard working and self-motivated
- Ability to work well in team
- Good computer skills (full booking system training will be given
- A willingness to learn
What we offer you:
- Performance based pay increase after 3 months of employment
- Private mental healthcare provided along with a huge variety or discounts at major retailers and cashback plans.
- Continuous all year-round employment – we don’t close for the winter months!
- Employee of the month scheme.
- Enhanced in house training, we invest in you and your career.
- Daish’s manager training academy.
- Extra paid day off for your birthday.
- Buy and sell holiday scheme.
- Heavily discounted holidays at any of our UK wide hotels.
- Coffee shop discount 50%
- Bonus for completing your allocated training
- Refer a friend scheme, split a bonus with your friend when you refer them for a role with us!
- Our offices are based in our Bournemouth Sands Hotel which enjoys a great position on Bournemouth’s West Cliff which is near to the beach, Clifftop Park and provides good transport links and is a short walk from Bournemouth’s town centre.
- Free on-site parking
A little bit about us….
We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do,Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.
The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!
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Reservations Advisor employer: Daish's Holidays
Contact Detail:
Daish's Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Daish’s Holidays. Understand their values and what makes them stand out in the holiday industry. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with booking scenarios and answering customer queries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Daish’s is all about a friendly atmosphere, so highlighting your ability to collaborate and support your colleagues will definitely make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join our amazing team in Bournemouth – we can’t wait to meet you!
We think you need these skills to ace Reservations Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for travel and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experience or qualities that make you a great fit for our fun team!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application lands right in our hands!
How to prepare for a job interview at Daish's Holidays
✨Know Your Stuff
Before the interview, make sure you’re familiar with Daish’s Holidays and their offerings. Research their hotels, services, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your People Skills
As a Reservations Advisor, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will highlight your suitability for the role.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice handling common customer queries or booking situations. This will not only demonstrate your communication skills but also your ability to think on your feet and provide solutions.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and serious about the position, plus it helps you gauge if the company is the right fit for you.
