At a Glance
- Tasks: Lead hotel operations, manage staff, and ensure guest satisfaction.
- Company: Join Daish's Hotels, a family-run holiday operator with award-winning service.
- Benefits: Enjoy competitive pay, flexible hours, and perks like birthday leave and discounted holidays.
- Other info: Opportunities for career advancement in a rapidly growing company.
- Why this job: Be part of a supportive team that values work-life balance and personal growth.
- Qualifications: Experience in management, customer service, and a positive attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you a departmental manager looking to climb the ladder? Or an experienced manager taking a leap into a new adventure? If so, join us at Daish's Hotels as our new Duty Manager!
We offer a competitive salary of up to £36,000 per annum, based on 48 hours, working up to 6 days per week, plus incremental and performance pay reviews. We provide continuous all-year-round employment, as we don’t close for the winter months. Additionally, you will receive £50 upon completing basic Daish's training, and if you refer a friend, you'll split £100!
Hours include evenings, weekends, and bank holidays, with shifts from 7:00 to 15:00 or 15:00 to 23:00, and occasional mid-shifts from 9:00 to 17:00. Daish's Hotels are flexible employers committed to facilitating a healthy work-life balance. We offer a supportive mental wellbeing and financial assistance package, and an extra paid day off for your birthday.
Enjoy our “Take your family on a Daish's holiday scheme” for as little as £95 per holiday—covering 4 nights, breakfast, dinner, room, travel, and entertainment.
Experience and Skills you should have:
- A positive attitude and a strong desire to uphold the organisation’s standards and maintain the Daish’s brand.
- Ability to handle complaints with composure.
- A professional approach, even under pressure.
- Commitment to the organisation’s values and a desire to contribute positively.
- Experience in managing staff training and induction processes.
- Good understanding of EPOS systems in bars.
- Experience managing difficult customers appropriately.
- Experience in cash handling and management.
- Knowledge of Health and Safety policies.
- Experience managing staff rotas and wages.
- A helpful, welcoming attitude towards members and customers.
- Ability to build and maintain good relationships with staff and customers, and to be a positive team leader.
- Ability to motivate and manage staff.
We are Daish’s Holidays, a family-run holiday operator with 12 hotels across the UK and a fleet of luxury coaches. We are growing rapidly, with many exciting opportunities. Our core values are Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service. We are industry leaders in providing value-for-money holidays, routinely winning awards for customer service excellence. Six of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023, and we have been nominated in the 2023 British Travel Awards for the Best Company in UK Coach/Touring Holidays!
Hotel Manager in Torquay employer: Daish's Holidays
At Daish's Hotels, we pride ourselves on being a supportive and flexible employer that values work-life balance and employee wellbeing. With competitive salaries, continuous employment throughout the year, and unique benefits like our holiday scheme for staff, we foster a positive work culture that encourages growth and development. Join us in a rewarding role where your contributions are recognised and celebrated, all while being part of a family-run business that is committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Torquay
✨Tip Number 1
Familiarise yourself with Daish's Hotels' core values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Highlight your experience in managing staff training and induction processes. Be prepared to discuss specific examples of how you've successfully onboarded new team members and maintained high standards in service.
✨Tip Number 3
Demonstrate your ability to handle complaints with composure. Prepare anecdotes that showcase your problem-solving skills and how you've turned negative customer experiences into positive outcomes.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated and managed teams in the past. Be ready to explain your approach to building relationships with both staff and customers, as this is crucial for a Duty Manager role.
We think you need these skills to ace Hotel Manager in Torquay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel management, staff training, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements Daish's Hotels are looking for.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of Daish's Hotels' values. Mention specific experiences that align with their commitment to customer service excellence and team leadership.
Showcase Your Skills:In your application, emphasise your ability to handle complaints, manage staff, and maintain health and safety standards. Provide examples of how you've successfully managed difficult situations in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Daish's Holidays
✨Showcase Your Leadership Skills
As a potential Duty Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed teams, resolved conflicts, and motivated staff in previous roles.
✨Understand the Company Values
Familiarise yourself with Daish's Hotels' core values and mission. During the interview, express how your personal values align with theirs, particularly in areas like customer service and team collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding handling difficult customers or managing complaints. Prepare scenarios from your past experiences where you effectively dealt with such situations.
✨Demonstrate Your Knowledge of Health and Safety
Given the importance of health and safety in hospitality, be ready to discuss your understanding of relevant policies. Highlight any training or experience you have in this area to show your commitment to maintaining a safe environment.
