General Manager

General Manager

Llandudno Full-Time 38500 - 54000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic hotel team and ensure exceptional guest experiences.
  • Company: Join Daish's Hotels, a fast-growing family-run holiday operator.
  • Benefits: Competitive salary, bonuses, flexible hours, and extra paid day off for your birthday.
  • Why this job: Make a real impact in the holiday industry while enjoying great perks.
  • Qualifications: Experience in leisure or tourism, strong leadership, and customer service skills.
  • Other info: Exciting growth opportunities with a supportive work environment.

The predicted salary is between 38500 - 54000 £ per year.

Overview

We have a new exciting opportunity come up for a General Manager to join us at Daish\’s Hotels!

Offering a competitive salary of up to £38,500 per annum after a 3 month probation period. This will increase with length of service as well as annual wage reviews. We also offer continuous all year-round employment – we don\’t close for the winter months! You also get £50 once you have completed basic Daish\’s training and if you refer a friend, you\’ll split £100! Additionally, you will receive a generous quarterly bonus if criteria is met.

The role is a full time and will include some split shifts to cover the key demand periods and to ensure the smooth operation of all aspects of the hotel. Evenings, Weekends and Bank holidays included.

Daish\’s Hotels are flexible employers and strive to facilitate a healthy work life balance for Daish\’s employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.

In addition to all of these fantastic benefits of working for Daish\’s, we have a great \”Take your family on a Daish\’s holiday scheme\” for as little as £95 per holiday 4 nights, breakfast, dinner, room, travel and entertainment all included.

Responsibilities

General Managers are the face of each Hotel, and are responsible for ensuring the delivery of our core values; clean and comfortable en-suite accommodation, good food, great live nightly entertainment and first class friendly customer service. You will be able to relate and manage procedures at the front end delivery into coordinated back of house processes, to ensure a smoother guest experience, and enhance our brand and revenue.

You\’ll assume full responsibility for the running of the hotel including close monitoring and controls on cost to ensure hitting P&L targets, and managing the staff team to ensure the hotels smooth operation, and full compliance responsibility.

Qualifications

Skills and capabilities to bring to the role:

  • Previous experience within the leisure or tourism industry.
  • A drive and passion for the holiday industry and customer service.
  • Demonstrate an ability to manage and motivate a dedicated team to deliver our core values
  • Adaptability is key as the role has a wide range of responsibilities and you\’ll need to be as comfortable at calling Bingo as you will compliance and budgeting.
  • Previous experience of managing and working within budgets
  • Maintenance and capital investment planning to improve the product
  • Ability to handle HR issues in line with company policy
  • You\’ll be hands on with a \’can do\’ attitude as you\’ll be expected to lead from the front.

Company and Working Style

We are Daish\’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do, Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers\’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!

General Manager employer: Daish's Holidays

Daish's Hotels is an exceptional employer that prioritises employee wellbeing and work-life balance, offering a competitive salary, generous bonuses, and unique benefits such as a paid day off for your birthday and affordable family holiday schemes. With a strong focus on personal growth and a supportive work culture, employees are encouraged to thrive in their roles while contributing to the delivery of outstanding customer service in a vibrant and dynamic environment.
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Contact Detail:

Daish's Holidays Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land General Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the leisure and tourism industry. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching Daish's Hotels thoroughly. Understand their core values and be ready to discuss how your experience aligns with their mission of providing clean, comfortable accommodation and excellent customer service.

✨Tip Number 3

Show off your adaptability! Be ready to share examples of how you've successfully managed diverse responsibilities in previous roles. This will demonstrate that you're the hands-on leader they’re looking for.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Daish's family and contributing to their fantastic team.

We think you need these skills to ace General Manager

Customer Service
Team Management
Budget Management
Adaptability
Leadership
Compliance Management
Operational Oversight
Problem-Solving
Communication Skills
HR Management
Attention to Detail
Planning and Organisation
Motivational Skills
Industry Knowledge

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your enthusiasm for the holiday industry shine through! We want to see that you genuinely care about customer service and creating memorable experiences for our guests.

Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your previous experience in the leisure or tourism industry and any relevant skills that match what we're looking for. We love seeing how your background aligns with our core values!

Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!

Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we love seeing candidates who take the initiative to connect with us directly.

How to prepare for a job interview at Daish's Holidays

✨Know Your Stuff

Before the interview, make sure you research Daish's Hotels thoroughly. Understand their core values, recent achievements, and what sets them apart in the leisure and tourism industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.

✨Showcase Your Leadership Skills

As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or handled HR issues. Highlight your adaptability and how you've maintained a positive work environment.

✨Be Ready for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to manage budgets, improve guest experiences, or handle compliance issues. Practising these scenarios can help you articulate your thought process during the interview.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company's future plans, team dynamics, or how they measure success in the General Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.

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